We had a new station pop up here yesterday. RF channel 3 with 4 subchannels. I had the Tablo do another channel search yesterday but didn’t find the new broadcasts. After the overnight rescan still not showing up today(Tuesday).
Connected to same antenna as my main TV. So not sure what is going on. The main channel is a 720 HD channel while the other 4 are only 480i.
The overnight is just maintenance, cleanup and a guide update. It doesn’t do a rescan, you have to do that manually.
Have you tried connecting your antenna directly to your TV to see if it will see it?
How far away from the transmitter are you?
Indoor antenna or outdoor? Powered or unpowered?
That’s a start. Check those and we can go from there,.
I’m pretty sure the Tablo rescans every night. Either way as I mentioned I also did a manual scan. The antenna IS directly connected to my TV. That is how I discovered the new station existed. My antenna is roof mounted and the coax runs down to an RF amplifier behind my main TV. One lead goes to TV and another lead goes to Tablo. From my roof mount I am direct LOS to the TV towers about 6 miles. There are on a mountain and I am located on the top of a bluff.
I will attempt another manual Rescan to see if that helps.
Legacy requires that the almost all of the ATSC 1.0 meta data exist and not be mpeg4. You can check with rabbitears mpeg4 to see if it’s mpeg4. Otherwise support would have to tell you why it’s not being found.
Nothing MPEG4 here…yet. Perhaps it IS a metadata issue then. I think the station just went active on Monday(July 21st)
The Tablo doesn’t rescan for new channels nightly, this is a manual user process. The Tablo DOES update the Guide nightly, but not the channel listing.
RF 3 is low-VHF. It doesn’t travel as far and has less resistance to interference. Plus it has to have enough signal strength and S/N ratio to be viable once it goes through the tablo splitter.
Maybe you are lucky and your TV has a signal meter to provide signal quality metrics.
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Also, @BamaInArk, to add to @zippy 's comment - depending on your antenna, it may be difficult to pick up this low-VHF signal strong enough for the Tablo. Being only 6 miles LOS from the towers, your TV could probably pick it up with a paper clip.
I pick up 4 PBS signals on RF 2 and that transmitter is 22 miles away. My antenna has the proper low band VHF element.
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At this point, it looks like you need to talk to support. They should be able to figure it out.
To rehash this subject…The station and all subchannels finally showed up on the Tablo. Been working fine for months now since my original post. The channel has even added 2 more subchannels. HOWEVER it appears there is still no metadata for all the channels on the Tablo. I am getting the metadata/EPG on the TV however. I can go to Live TV on the Tablo and view current broadcasts however there is nothing showing up in the Guide. I almost never watch live TV via my Tablo as my TV works just fine. I just use my Tablo for recording content.
To rehash yet again…
I finally contacted Tablo Support about the issue. The first reply from them was:
“We recommend completing a new channel scan of your Tablo and ensuring that you save the results. You can find step-by-step instructions for how to complete a channel scan here: https://support.tablotv.com/hc/en-us/articles/360000052726-How-to-Run-a-Channel-Scan-with-Your-Legacy-Tablo-Device”
To which I replied I had already done multiple channel scans. Then got a 2nd reply from support:
“Unfortunately, because your Tablo device is a legacy model, we’re unfortunately unable to correct or update missing guide data for it.
Legacy models use a different TV Guide Data management process, and as such, we can’t accept requests to fix or modify their guide data.
We apologize for any inconvenience this may cause, however, we are slowly rolling out a firmware update to Legacy Tablo’s that will allow you access to the new 4th Generation app. It is possible that the guide data for these channels is available there; however, if they are missing, we are happy to investigate to see if they can be added.”
I’m not quite sure exactly what they mean by “TV Guide management process” being different. Still waiting for the newer firmware to show up to install.
Also have not considered using the newer 4th generation App to access my legacy model.