Late Show stopped recording after new year

Support & Troubleshooting
1

The guide doesn’t recognize new shows as being Season 1, so I scheduled to record all, not just new shows and it still hasn’t recorded any. :confused: I deleted and recreated the schedule. Anything else to try?

Ilya

2

Sorry to hear that… Can you please send a note to our support team so we can look into this for you?

Provide as much info as possible including the app you’re using to schedule it: http://support.tablotv.com/hc/en-us/requests/new

3

So, I was messing around some more and noticed that maybe the issue was that my guide said it was last synced 29 days ago. I tried to manually sync it and it wouldn’t update the number. I then rebooted Tablo and the guide synced (although it took a really long time). I’m going to wait until tonight to see if it will now record my show.

4

I had this exact problem the other day.

Perhaps something to investigate @TabloTV?

1 Like
5

You are absolutely correct - my problem with the guide was exactly as you described in your post. One of the main problems, I suppose is that the sync probably produces an error during sync and Tablo simply hides it. I wonder if there’s a way to get to the logs and post them here for them to fix?

6

@Ilya_Voloshin - We’d need to log into your box to access the logs.

7

@TabloTV - How do we make this happen? Do you need my Tablo account info? Do I need to open a trouble ticket in another system? What’s next? Please download the logs so you can fix this apparent bug…

8

They don’t work the weekend, but I believe you’ll want to contact them via email at support@tablotv.com. They will need your Tablo’s MAC address.

9

I’m having the exact same problem with no recordings and won’t synch. Please help

10

Yes - you need to contact us and provide your MAC address: http://support.tablotv.com/hc/en-us/requests/new

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