I just wanted to say that, while they claim that it’s rare, there are a fair number of people complaining about incompatible HDDs.
I had a USB3 to shine laying around that I wasn’t using and encountered frequent recording glitches. I knew it wasn’t a signal strength issue (I’m 9 miles line of site to the TV towers with a decent antenna that pulls in the max signal strength according to the Tablo interface) so I broke down and bought a new WD HDD. Solved the problem and I’ve been very happy ever since.
Here’s my frustration: why can’t they give a link to more than 1 HDD that I have to buy directly from WD, and no one else carries? You can’t test HDDs once and then walk away from it. How about an updated list of drives I can buy on Amazon, or in a local store like staples or Best Buy?
I get you’re a relatively small company, but you can’t ignore support, and you can’t ignore recommendations for a non-optional accessory. Very happy with the product, but this area needs some help.