On Sunday (Oct 6) I did a channel scan on my Tablo 4-Tuner to add a couple of new stations. I’m in the DFW, Texas area and added Dabl (11.3) and Decades (4.2). I can watch both channels on Live TV.
The guide populated Dabl immediately after I added the new channels, but not Decades. This didn’t particularly concern me as I expected the guide to update later.
My Tablo & router got rebooted on Oct 7th. due to a temporary power outage.
As of this morning (Oct 8), the guide still does not show any programs for the Decades channel. I’ve checked this on my Roku and the Chrome browser app.
It sounds like our guide data provider could be missing the guide data for 4.2 in your area. Our support team and confirm and solve this - just send us a support ticket and we’ll take a look.
And it’s not just your area. In NW Ohio I has 2 stations add and swap (and drop) sub-channels. Of course I rescanned, and anticaped it may take time. 2 weeks later and my guide hasn’t caught up.
I did send in a ticket, they asked me to rescan. Still waiting, and now I have a couple weeks of “To Be Announced”. …which I hoped cleared up overnight.
@StuTomato, I also submitted a ticket for DECADES in the Frisco area. However, they told me they didn’t see the channel in my lineup Probably just a timing thing with whatever they use to perform support. I listed 75033, 75034 and 75035 and metioned the problem my affect more zips in general Dallas Ft. Worth area.
I submitted a ticket to Tablo a few days ago and they indicated they would contact the guide data provider and add DECADES 4.2 for my zip code which 76051 (Grapevine, TX). I was told and I’m seeing here that it takes a few days.
Seems like many of us in the DFW area have submitted trouble tickets for this problem.
Here’s what I received from Tablo Support yesterday:
If the missing channels are already available in our guide data provider’s database, it should take 2-5 business days for the channels to show up on your Tablo. If the channels are not yet available for our guide data provider, it can take up to 10-15 days before they show up on your Tablo. This depends on how quickly the broadcasters send over the missing data.
Tablo asked me to re-scan (which I had already done) so I re-scaned and replied with a screen shot. It’s being passed to the provider, with a 5-10 waiting. meanwhile…
I used to contact up form on the station’s web page
How much longer until you update the PSIP for 11.4 Quest ?!? It’s been 3wks and it still just says Quest Programming for each 1/2 hour “show”. Sadly on titanTV (which you embed on your site) the tool-tip shows “WCNC-DT4 Charlotte, N.C. (Quest)” instead of something like WTOL DT-4 Toledo, OH - what’s up with that? When WTVG picked up MeTV the programing was picked up immediately, so the possibility should exist, within a couple weeks - pleas assist.
excused it with
WTVG had an existing 13.4, and probably had all of the necessary equipment. We added a new stream (11.4) and are adding additional equipment for EAS, PSIP, and future capacity. The tech team is working as fast as they can. I know it’s not optimal, but the QUEST TV schedule online might help in the short term. https://www.questtv.com/schedule?reload=true
Couple days later I get the OTA PSIP information at least, I hope this is a positive sign Gracenote won’t have an issue.
I did note back 13 went up to .6 - increasing two streams. I tried the hyped up crime channel you dropped MeTV for - hope you do have an audience for it, I’m not it.
So as extremely frustrating as all this is, I guess there are extraneous circumstances for short delays - but wouldn’t a competent business manager know what’s coming? HA
We have Decades here on WBNX 55.6, and all the guide data is there.
We ARE missing data for WYTV 33.1/MyTV 33.2 Youngstown (adjacent market), but I’ve already reported that. Sister WKBN 27.1/Fox Youngstown 27.2 has guide data, but only with a recent signal upgrade has the 33 side of things been a regular visitor this far west.
Probably just a timing thing with whatever they use to perform support. I listed 75033, 75034 and 75035 and metioned the problem my affect more zips in general Dallas Ft. Worth area.