Guide not downloading

Support & Troubleshooting
1

The program guide on my Tablo Quad does not download during the nightly maintenance period. I have NO idea if the Tablo is even doing nightly maintenance. The network is very reliable and I monitor traffic on my router. I see traffic from other devices during the maintenance period but nothing from Tablo.Manual download works.

I have tried contacting support but the agents don’t seem to be aware of the nightly auto- download!

I have even reset to factory specs but that didn’t change anything.

Any help would be greatly appreciated.

2

I noticed if you don’t have your zip code in there, the guide borks.

3

Thanks for the response. I just double checked and I’ve got the right zip code.

4

@Willbean We found your ticket and have escalated it. Stay tuned.

2 Likes
5

I found the issue with some guidance from Lauren in support. It turns out that there must have been something going on with the smart power strip. I couldn’t find anything but the issue went away after a factory reset of the power strip!

1 Like
6

I’m sure there were features built into a smart switch that would cause a customer to spend extra money to buy it.

7

The idea was to be able to start and stop the components while not at home through Alexa.

8

Seems to have worked. For most smart devices used via alexa you get the alexa settings plus all the default settings that come preset for the device.

9

The thing I learned is when you purchase a smart device ALWAYS do a factory reset before installing it.