Google chrome update breaks Tablo Live TV and Recordings playback with 2.2.8

Support & Troubleshooting
1

Like some others on the forum I noticed earlier today that I couldn’t play recordings or watch Live TV on my PC (Windows 10) using Google Chrome (47.0.2526.73 m) accessing my.tablotv.com. My Android Tablet and Roku 2 (2015) still worked.

Tonight I tried a different PC (also Windows 10) and it played back no problem. That is until I had a hunch and checked the version of Chrome. This PC had an older version of Chrome (46.0.2490.86 m). Of course as soon as I checked it in Chrome the update was triggered and it upgraded to the more current version. As soon as this happened I could no longer watch recordings or Live TV.

Switching to beta.tablotv.com works and allows playback but I’d rather use the Production version instead of the beta.

I don’t know how long I had the newer version of Chrome so can’t say if it worked under 2.2.6 but it definitely breaks
something with 2.2.8.

I have opened a ticket to report this to Tablo Support so will see what they say.

2

I’m on 47.0.2526.73 m - this must be the new version and it’s not working. Good catch! And FWIW, I’m still on 2.2.2 with the problem so not necessarily Tablo firmware related.

3

Hey guys, as mentioned I opened a ticket with Tablo Support and they have acknowledged that it is an issue with the Chrome update.

Here is their response:

“We have identified this issue with the Chrome update, and are working diligently to solve this issue now.
In the meantime, feel free to use http://beta.tablotv.com as an alternative.”

4

Hey folks - We’ve pushed a hotfix to my.tablotv.com. Hit refresh on your browser and give it another shot.

5

Great, just tried it and it works!

Thanks!

1 Like
6

A-Ok here too! Thanks!

7

Not working for me. I just upgraded to that new version of Chrome on my Windows 10 PC, and now I get nothing when I try to open my Tablo. The beta site does work for me.

8

Works for me on Mac

9

@snowcat - Just to confirm, did you hit refresh before trying?

10

Yes. I have even rebooted my PC and cleared my cache.

11

Works for me.

12

@snowcat - Tx for the detail. I’ll pass this along to the team.

13

Thanks. This was a brand new PC that I just built, but I also tried it on an older Win 10 PC, and it did the exact same thing after upgrading Chrome.

14

@snowcat - What happens if you wait a minute… Our dev says the white screen will disappear after a few seconds.

15

I can see the mouse pointer spinning for a couple of seconds, like it is doing something. But then it just loads a blank screen.

Now it is working using Reload (not refresh).

1 Like