G4 LG App Error Communicating with Tablo Servers #555140 **Resolved**

[CarbonCompound]

The LG app keeps getting the error message that it cannot communicate with the Tablo Servers.

Android mobile app is functional.

This occurs only on the Live Guide.

I’ve deleted and reinstalled the app twice.

I’ve power cycled the Tablo Gen4 twice.

I’ve rebooted the LGTV twice.

I’ve updated the guide.

I’ve done a scan and save. (… a long time for FAST - has NOT completed) Cancelled

Cleared cookies
Cleared data
Reinstalled for 3rd time
Failed

At 10:08am I tried again and the guide came up for a second then errored for me to contact Tablo Support.

At 10:23am I tried again and it works. After 3 days not working.

SID_5087B850A39D
Ethernet connection

[TabloTV]

We made some changes on the backend. Would you try again @CarbonCompound and let us know if the issue’s resolved?

[CarbonCompound]

Done it works.

I can confirm that the issue as reported is resolved.

Thanks!

[TabloTV]

That’s great to hear!