Let me first begin by saying “thank you” to Tablo for eventually taking responsibility for fixing this buggy software. Although it has taken 2 1/2 months, and made use of the Roku extremely unreliable every night I used it since early May, it is now finally working properly again.
As an eight year owner of Tablo since the product was initially released, this is yet another repetition of the same behavior I find so utterly disgusting about product support and quality assurance from Tablo. Thankfully, this bug ONLY took 2 1/2 months to isolate and fix. Several years ago, a very similar crashing fproblem with the Roku player only when running the Tablo app took many more months to fix, and had the exact same process of denial by Tablo, many months of silence despite numerous complaints, and eventually the necessary diagnosis and repair by Tablo, finally released as a “stability improvement”.
I find it additionally astonishing that the eventual announcement of a repair never even has the honest and direct admission that the freezing and crashing bug was ultimately discovered and fixed.
A few weeks ago, totally fed up with the sh*t show from Ottawa, I went out and purchased new Amazon Fire TV cubes for the locations in my home where we most often used Tablo, eliminating entirely, my dependency on the Roku app which Tablo has NEVER properly tested and supported. The Amazon fire app is comparatively bulletproof, and allows me and my wife to watch TV while using the treadmill, while doing laundry, while working in the office, without the nagging and frequently occurring freezing.
Given the immense popularity of Roku, the lack of software quality assurance and adequate beta testing of the Roku app from Tablo is especially disappointing. I am happy to see that it is now fixed, but have no reason to believe that some future release of Roku channel software from Tablo will be reliable.
Thank you once again for finally acknowledging, diagnosing, and repairing your product. The end result is favorable, but the process of getting there totally stinks.
Larry