Force close to access some of the recordings

#1

Once every few days, I cannot access some of the recent recordings. When clicking on the show’s “tile”, I hear the click sound, the screen flashes, then nothing.

  • If I force close the engine app then reopen it, I can access all the recordings.

  • If I use engine.tablotv.com from my smartphone, I can click the non-responding tile, see all the show’s recordings, protect/unprotect, delete, etc. Event if I cannot access them through the app.

What should I look for to fix this? I have a Shield Pro with an adopted WD passport 4TB

#2

I also have to force close the engine app in order to access new recordings nearly every time. Also, every so often a recording will be corrupted about half way through. I can click through the fast forward thumbnails but I get the spinning circle when I try to play it. Eventually the app stops responding and closes. Despite restarting my shield the recording remains unplayable past the half way point and I have to delete it. I hope the coming engine update fixes these issues. It’s also annoying that when you delete a recording the screen usually doesn’t update immediately. You have to browse to another area like live tv and then come back. Sometimes that gets the recording screen to refresh.

#3

The unplayable corrupted recordings happen to me once in a while.

I’ve opened a ticket support. I suggest you do the same so they have more than one Shield to work with.

#4

I’ve opened tickets and sent lots of logs. The problem seems to happen most often when you delete all the recordings for a particular show, then a new episode records. Then I often can’t view the new recording without a force close and restart of the engine app.

#5

Six weeks have passed. No fix. On top of that, the ENGINE app still has only very basic features.

Tech support got a system log dump every time I had (and still have) an issue.

It’s close to 13 months since the last app update. Has the Tablo Tuner been discontinued support?