When using the 4th Gen with Fire TV Cube, when I jump ahead or back with the arrow keys it ends up in pause mode and I have to press play to continue.
Makes it unusable to quick jump through parts of a program.
Can others confirm this? I’ve found several other reports with Fire TV Cube and Stick. How about other hardware, such as Roku?
When submitted to tech support, the AI quickly replied, acknowledged what I’d written, confirmed it shouldn’t work that way and suggested the normal restart/update/etc. “fixes.” When told those didn’t help, it said it would need to escalate.
A day or so later I got a (supposedly) human reply, suggesting similar things, I replied and a few days later another message from support made it clear they hadn’t read any of my previous messages and again made the normal, worthless suggestions. I asked them to confirm that it worked like that on other Fire TVs. No response. I sent copies of the similar postings I’d found. No response. I’ve been ghosted for over a week now.
I bought this on a good sale, figuring it was going to go up with the tariffs, and in fact the next day it did. I wanted it as a replacement for my Fire TV Recast. But the Recast is working well again and I need to return the Tablo soon if I’m not going to keep it.
My guess is the Fire TV app is the problem. (Can’t get past the “finding location” screen when trying to install on my Fire HD 10 tablet–and no response about that from support.) So probably not worth the bother to get a replacement Tablo box.
Even with Recast working well, since it’s been discontinued, I’d keep the Tablo if I knew they were going to fix the jump → pause problem, but I’m disappointed the support is so horrible.
(At first I was annoyed at initially getting an AI, but it was far superior to the supposed humans!)
Hello, and welcome to the community. I can confirm that the FF/Rew on our Fire Stick 4k Max works the same as you describe. Although we’d prefer the old Roku-style FF/Rew where only one button press is needed to FF or Rew and another to resume, my wife is okay with the current functionality.
I got this from Tablo support in response to my last message to them on 4/19. Perhaps they saw my posting here? In any case, it’s nice to hear back. We’ll see what they come up with. --tfm
> Tablo Support - Steve (Tablo)
*> * > Apr 26, 2025, 2:17 PM EDT
*> * > Hi there,
*> * > Thank you for helping us with the necessary details. Our team is working hard to resolve the issue. We appreciate your patience. We would like to resolve the issue as soon as possible.
*> * > Thanks, > Steve > Tablo Support > Monday-Sunday 8:30 AM - 2:30 AM ET > www.tablotv.com/support
I just noticed they changed the very top header on the reply they made. So maybe not so good to hear from them if they’re actually closing the ticket.
##- Please type your reply above this line -##
> Your request (347878) has been solved. To reopen this request, reply to this email.
Tablo Support - Steve (Tablo)
Apr 26, 2025, 2:17 PM EDT
Hi there,
Thank you for helping us with the necessary details. Our team is working hard to resolve the issue. We appreciate your patience. We would like to resolve the issue as soon as possible.
The only buttons I use with my fire stick is the Dpad & return. The entire UI is controlable w just those buttons. Can’t say I’ve ever used the other buttons ever.
I think what I call the arrow keys are along the outside of what you call the Dpad.
Something I like about the Tablo is the right and left arrow keys on the Dpad jump 10 seconds, the << and >> buttons below jump 20 seconds. With Recast both jump 30 seconds forward, 10 seconds back.
When you fast forward or rewind, does it stop in pause and you have to press play (center button on Dpad, I think.) Thanks!
I replied to the message they sent me saying my problem was solved to reactivate it, as instructed. They sent me back an identical message, saying it was solved. Sigh.