Hey @Tom1 - Just checked in with the support team. They’ll be replying to you momentarily.
One thing to keep in mind is that our email queue works on a ‘first in first out’ basis. So every time you send a follow-up email it will drag your ‘thread’ back to the bottom of the pile.
The best thing to do is to gather all of your thoughts into a single email and wait till the team replies before adding more detail.
Hey all, appreciate the help. I picked up a different wifi router over the weekend (Netgear N600 Dual Band Gigabit WNDR3700) and this has resolved the problem on the Roku Streaming stick.
I’m having a more severe issue now though that I’ll just post in a separate thread. Just to summarize though about 75% of my DVR recordings are not complete, even though the info summary when you select it from the screen that says “Watch” indicates the shows are 59m, or 1hr, or 1hr 1min. It’s happening on networks that previously recorded through full shows fine too.