Error message 118016

Support & Troubleshooting
1

I keep getting an error message 118016 when trying to install my 4th gen tablo app on my Samsung smart tv. I am trying to install from samsung tablo app. Works fine on my iphone. Im about ready to throw this out the window!

2

Does your TV meet the requirements?

Samsung Smart TVs With Model Years 2019+ Running TIZEN OS 5+
Tablo-Compatible Apps and Devices – Tablo

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3

Hey @Rori - welcome to the community. Here’s some info from a ChatGPT search:

Error message 118016 typically relates to issues with installing or updating applications on a Samsung Smart TV, often due to network problems or a full storage space. To resolve this, try restarting your TV, router, or both, and ensure there’s sufficient storage space for the app. If the problem persists, consider resetting your Smart Hub or performing a factory reset. YOU SHOULD NOT HAVE TO FACTORY RESET YOUR TABLO DEVICE
[1, 2, 3, 4, 5, 6, 7]

Troubleshooting Steps:

  1. Restart your TV and Router: Unplug your TV and router from the power outlet, wait a few minutes, then plug them back in. This can resolve temporary glitches. [1, 1, 2, 2, 3, 3, 8]
  2. Check Internet Connection: Ensure your TV is connected to your Wi-Fi network and that the connection is stable. You can test your internet connection through your TV’s settings. [1, 1, 2, 2, 4, 9]
  3. Free Up Storage Space: If your TV’s storage is full, you may need to delete some unused apps or files to make room for the new app. [1, 1, 4, 4]
  4. Update Software: Make sure your TV’s software is up-to-date. You can usually find this option under “Support” or “Settings” on your TV. [4, 4]
  5. Reset Smart Hub: If restarting doesn’t help, you can try resetting your Smart Hub. This will reset the app store and may resolve installation issues. You can usually find this option under “Support” or “Settings”. [2, 2, 4, 4]
  6. Factory Reset: If all else fails, a factory reset will restore your TV to its original settings. This will erase all data, so be sure to back up anything important. You can find this option under “Support” or “Settings”. [2, 2, 4, 4, 10, 11, 12]

Additional Tips:

  • Check the app’s compatibility with your TV model. Some apps may not be supported on all Samsung TVs.
  • If the problem persists, contact Samsung support for further assistance. [2, 2, 13]

This video explains the error code 118 and provides steps to fix it, including cold booting the TV and resetting the Smart Hub: https://m.youtube.com/watch?v=khbox6EZFc0

AI responses may include mistakes.

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5

Thank you!.

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