I agree they are a good group or company. They are “nice” too.
Having to deal with on-again/off-again access to a device is, well, did we ever deal with that with our old VCRs or DVD recorders, most of them years or decades old? I can see software issues, app issues that sort of thing, but too many of these have some hardware issues - the heat issues and the issues with “connecting” endless times.
Here’s a kicker for ya!
I spent some time after my last message - tried every computer and every phone in the house. Each did the EXACT same thing so it’s not a device issue as far as computer, OS, firewall, phone, etc. My downstairs computer is wired into the same router the Tablo is wired into - so there was NO Wi-Fi involved at all, period. Not a lick of Wi-Fi. Wired Tablo to router, router wired to PC, same issues. So no, I did not have “network issues” and I could ping the Tablo the whole time.
I had pushed and released the blue button to “cycle” or restart the Tablo - sort of like the old days of pressing “reset” on your computer. It went through the initialization time, the light flashed, then settled down, then became solid blue again. Back to connecting/syncing/connecting/syncing all over again with each device. I sat the thing up on a big PC processor heat sink even though it was only warm and by no means hot at all. I waited a bit and kept trying. I finally at about 11:30 went to bed, I gave up and figured they’d help solve it or I’d box it up.
I got up this AM and tried accessing it using my phone - and got in INSTANTLY. Not even 2 seconds of “connecting” or “syncing”. It was synced, it was ready to use, I saw all of our recordings right there without even having to wait for it to populate. It was as fast as if it had already been connected and used that same hour.
So - one of these is probable or IS the case:
The issue WAS that I could not reach their server(s) from HERE. That means their servers, DNS or the Internet was the cause. And that stinks to think I have to rely on their server or the Internet to get to my Tablo to program it or to watch a recording.
It WAS a heat issue and sitting it up on that heat sink and waiting several hours resolved it - meaning it’s going to do this every single time I record something and that will mean it goes back as heat related issues are a clear manufacturing defect - it’s a quad and it was recording 1 show for 2 hours, nothing more. If recording a single show means it over-heats then watch out if we want to record one and watch another!
There’s some other hardware or firmware defect but I find that extremely unlikely since simply sitting for a few hours “resolved lack of access” and we all know that a computer that has crashed does not magically come back from the dead simply by walking away from it. Network interfaces that have gone south or start to jabber do so until or unless power cycled or reset - or replaced. You don’t just walk away and magically the bug is gone, clearing itself out.
So either it WAS due to lack of access to their server
or it WAS a heat related issue and since it was warm and NOT hot and it had only been recording ONE single show, and doing nothing else at all in the world and it’s a quad tuner
I’m in for a rough ride with this particular Tablo because if “warm” is too hot and causes it to break down, or - if it’s their server or web access, I’m in for trouble for as long as I own a Tablo device.
I hope I can give them the MAC and they can check logs.
IF they do verbose logging at all, it should either give indications of internal issues, or show no issues meaning it was an issue with their servers up at the Arctic circle
(see, I still have my sense of humor and some hope, even though I’m not happy and dancing in the streets and am rather frustrated - and worse, I still have to explain to my wife that a multi-hundred dollar investment she paid for is, well, less reliable than a $100 DVD recorder made in China several years ago! And that’s the truly scary part…don’t mess with a wife and her TV. Worse than a guy missing the winning touchdown with a tied score in the Super Bowl.)
I wish I could afford to have redundant devices and systems. I barely afforded the first and waited until it was on sale on Amazon.
So the DVD recorder stays connected and in the system until they can help figure out what went wrong and aid in a resolution.
I still love the concept but am gun-shy with all the “connecting” issues we’ve had and all I’ve been reading about dead units, over-heating and so on. If the unit dies, we lose all of the recordings.
I may do a mass export tonight (thanks to the hard-working parties who developed scripts and add-ins, etc.) - even 640x480 is better than nuttin.
Well, when you get into bleeding-edge technology, you get cut now and then.
I’ll just say - I don’t trust it right now. It was not my network and a reset or power cycling did not resolve it, so it’s in that area of - it’s very likely to happen again.
It was definitely the Tablo or their servers.