Recently within the last few weeks I’ve been having issues with my recorded library where a TV show, for which I recorded the series, is now listed 5 separate times. I have since changed the Recording Options to “None” and deleted all of the recorded episodes, but that show still has 5 listings in my library. I have tried restarting both the Tablo and Roku, but neither have fixed the issue. Please help.
Try deleting the app, restarting the Roku, and reinstalling the app.
I’ve reported a similar problem ("zombie recordings), which occurs across multiple platforms, so (in my case) reinstalling the applications is not effective. I’ve only seen this problem since the latest Tablo Gen 4 release.
I’ve been experiencing this issue on a major network nightly news program. I believe it started at approximately the time when this topic was posted.
As of this moment in early November, there were nearly 100 duplicate show entries within the “shows” page of the library on all clients including Apple TV and iOS. Yesterday, I could select the first of the duplicate show—not recording—entries on iOS and view recorded episodes. Selecting any other of the duplicate show entries never responded and only displayed a spinning progress wheel. When opening the first duplicate show entry, deleting all recorded entries never worked. But I could manually select each recording for deletion.
After deleting all episodes manually via iOS, the duplicate/phantom entries remain. I am unable to open the program either within the library or within the guide to manage future recordings. So I’m just stuck recording the 30 minute news program each and every weekday and wearing out the external hard drive.
When using the Apple TV client, the error appears even more catastrophic. Opening the “shows” and “all recordings” menus within the library results in the app crashing.
As far as troubleshooting, I have deleted all Tablo client apps, rebooted the devices, and reinstalled the clients. I have rebooted the Tablo itself. I have unselected the offending channel, saved the channel lineup, re-added the channel, and manually updated the guide data. I also performed and saved a channel scan. Nothing has resolved this issue.
Does anyone have any guidance?
Hi Jack,
Our product team would like to capture some logs from your Tablo.
Would your put your Tablo into Remote Access Mode?
To do so, press the reset button 3 times rapidly (3 times within 1 second). If done correctly, you’ll notice the blue LED will begin blinking twice in a row, with a small pause (heartbeat mode). This will allow us to access your Tablo remotely.
During this time, the Tablo will work entirely normally. The session will last until one of us reboots the Tablo.
When you’ve done this, please send us a DM with your Tablo’s SID, and we’ll be able to grab the logs and investigate further.