Drive busy, cannot access Tablo for days

Support & Troubleshooting
1

Two years ago, I got my parents a Tablo Dual, and a MyBook drive to go with it.

Over the weekend, they were no longer able to access the Tablo. I do not recall the status of the Tablo LED, but the drive LED was flashing fairly quickly, and I could hear it making typical hard drive noises, nothing unusual.

After a day of this, I pulled the plug, and restarted the Tablo. It did the same thing.

After a second day, I just disconnected the drive and took it to my place to see what my computer would do with it. It appears to be a perfectly normal, functioning, hard drive.

Folders at the root level are:

  • del
  • lost+found
  • rec
  • tmp

And files at the root level are:

  • .nuvyyo
  • .wake

Is there anything further that can be done to restore TV function? Are the recordings lost? (I suppose I can copy them locally, but I want my parents to be able to watch them via their Kodi Tablo app as usual).

2

Without the HDD connected does the Tablo boot up properly? And say you can watch Live TV?

3

I agree with @theuser86’s questions - once the drive is detached, is normal function restored? Don’t hesitate to send a ticket to us either, our support team can take a look from our end.

4

Yes. We tried it without the hard drive, and live TV function is working well.

5

Sounds like the HDD is failing then if it works fine without the drive.

6