I have had my Tablo for about a month and a half. When it works, it works great. Twice now, out of the blue, it disconnects from my WiFi network. It is very frustrating. Twice I had to completely reinstall it on my TV as if it was never there.
I have an Eero router and also internet from Frontier. It works fine for me, but others have had some difficulty using it with the Tablo.
You say your network doesn’t “see” the Tablo. Where are you looking? Did you go back through the set up process on your cell phone? Also, you didn’t answer, is Ethernet an option? I know it is not an option for some people based on the placement of the router and the Tablo.
Thank you for your reply…When I do the setup on my phone it gives me the choice of ethernet or wifi. If I choose ethernet it tells me to plug the cable from the router into the Tablo and then to click on “search for Table” or something like that. When I do, it does not find the Tablo and I end up having to connect via WiFi.
I tried a different cable. I tried a different port in the switch. Regardless of the port, the light on the switch never turns green. When trying to do the ethernet setup, I waited at the screen in the attached screenshot. . After 10 minutes, the light did not turn solid.
I assume that you have tried re-booting both the Tablo and the router, correct?
You may need to do a factory reset, but don’t do it until after you talk to Tablo’s tech support. A factory reset will erase any diagnostic information stored on the Tablo.
I had not called tech support but have now, and it is all set. They had me do two things that I would not have thought of. First, uninstall and reinstall the app. Second, turn off the Mobile Data on my phone when setting up Tablo with the app on my Android phone. We shall see how long it goes without any problem. Thanks for the help.
I continue to have the same issue. Once a monthly Tablo disconnects. Once I get it reconnected, it has deleted the saved programs, guide, etc. very aggravating