I have had my Tablo for about a month and a half. When it works, it works great. Twice now, out of the blue, it disconnects from my WiFi network. It is very frustrating. Twice I had to completely reinstall it on my TV as if it was never there.
Any help would be appreciated.
If at all possible, hard-wire it to your router via Ethernet. Yes, it should work via WiFi, but it is more reliable via Ethernet.
A connection with an Ethernet cable is desirable but not all of us have that option. In my case wifi is my only option.
Sorry to hear that the Wi-Fi keeps dropping out on you. What service do you have by chance I’m a bit curious?
do you have a router and what kind is it
Service?
Eero by Frontier Pro 6E. When I connect the tablo to the Eero and then scan for the Tablo the router doesn’t “see” it.
I have an Eero router and also internet from Frontier. It works fine for me, but others have had some difficulty using it with the Tablo.
You say your network doesn’t “see” the Tablo. Where are you looking? Did you go back through the set up process on your cell phone? Also, you didn’t answer, is Ethernet an option? I know it is not an option for some people based on the placement of the router and the Tablo.
Thank you for your reply…When I do the setup on my phone it gives me the choice of ethernet or wifi. If I choose ethernet it tells me to plug the cable from the router into the Tablo and then to click on “search for Table” or something like that. When I do, it does not find the Tablo and I end up having to connect via WiFi.
Hmmm? Forgive me for stating the obvious, but did you try a different cable and/or a different port on your router/switch?
I tried a different cable. I tried a different port in the switch. Regardless of the port, the light on the switch never turns green. When trying to do the ethernet setup, I waited at the screen in the attached screenshot. . After 10 minutes, the light did not turn solid.
I assume that you have tried re-booting both the Tablo and the router, correct?
You may need to do a factory reset, but don’t do it until after you talk to Tablo’s tech support. A factory reset will erase any diagnostic information stored on the Tablo.
Have you talked to tech support at all, yet?
I had not called tech support but have now, and it is all set. They had me do two things that I would not have thought of. First, uninstall and reinstall the app. Second, turn off the Mobile Data on my phone when setting up Tablo with the app on my Android phone. We shall see how long it goes without any problem. Thanks for the help.
Mobile Data… I would not have thought of that. I will add that to my list of Tech Tips.
As for uninstalling and reinstalling the app, I should have thought of that.
Glad to hear it is working. Keep us posted.
Your time and effort are very much appreciated.
I’ve been thinking about publishing a TabloTV Tech Tips here. Do you really have something started? I think it’s a great idea.
Yes, I’ve been working on it for a while. It is not quite ready, but when it is I will share it.
Thanks for putting something together. Reach out if you need anything.
I continue to have the same issue. Once a monthly Tablo disconnects. Once I get it reconnected, it has deleted the saved programs, guide, etc. very aggravating
Hello,
Sorry you’re running into that.
Would you consider reaching out to our technical support team? They should be able to help.
