When I ment when I said it can’t find itself, when I use an app, can be my Roku, my Firestick or even my laptop on any TV, I get an error reported by your server it can’t find a Tablo, with a Try Again Prompt which just comes back with the same thing. If I am watching a program and it stops working, I get the same error about not finding the tablo, or sometimes it might say I am having a buffering issue and need to reduce the quality so as to reduce the bandwidth needed. Which of course bandwidth is not an issue if I switch to my Fire Recast OTA. While it is reporting it cannot find a Tablo, I can ping it’s IP address on the LAN at like 5ms with no failures. I can load my Tablo Ripper and see my DVR Recorded programs and download them, but the Tablo is DOA with the error that it can’t find a Tablo. When it finally clears the next day, I get a prompt to log into my Table.
The router is not or would not be an issue if it works sometime and not other times. Also, if it was the router blocking it, I would not be able to ping it nor use the Tablo Ripper. Only an outside issue not going to the Cloud Tablo server would cause this. I can duplicate this issue by disconnecting my Ethernet cable. This is why I stated you need to have an Ethernet connection for the Tablo to work,
Device apps accessing Tablo: Living room Roku, Bedroom Roku, Family room Roku, Living room Firestick, Bedroom Firestick, Family Firestick, Laptop & Desktop going to http://my.tablotv.com/
Now, with 38 years experience as a LAN/WAN I.T. manager and engineer certified in LAN application, I do understand how things work. The issue is a WAN issue, my traceroute tests have verified it along with disconnecting the Ethernet cable while it is functioning properly causes it to fail. BTW, you don’t need WAN for your LAN to work, but you need WAN for the Tablo to work. Again, all Devices and Tablo Apps fail at night.
So, to sum it up. I do not have commercial skip, but I have to have an internet connection for my Table to work. When it dies at night, or I disconnect the Ethernet cable while fit is functioning, it is DOA. If the Ethernet cable, HDD and Power all connected and it is still DOA, I can ping it at 5ms, and find it with the Tablo Ripper rules out any possible router issue.
So, there is no doubt it is a WAN upstream issue. My traceroutes shows this as the failures happen after leaving my home. The Tablo has to have a reliable internet connection for it to work, this was proved by disconnecting my Ethernet cable while it was functioning fine, and it went to the not found error.
I explained this over and over again to support, that Tablo tests need to be done at that midnight hours to see the issue, Testing between your regular daytime customer service times will not detect an issue. So, my tests are valid, Tablo’s are not.
Any other suggestions will be appreciated, but at this time, Tablo use and Tablo DVR recording at night is no longer possible on my Tablo.
Thanks,
Gary
CEO: Network Automation Ltd.
http://zarzycki.net ← My Apache Webserver I service & run