I have the gray screen on Craftsy TV channel on the Apple TV app too. I has been happening a while. The channel works on my LG TV Tablo app though. Very annoying.
All of my fast channels work as they should except Craftsy. I just get a gray screen. I’m running it on AppleTV box on a new Vizio screen. I get the same result running it on my iPad. My Tablo box is less than a month old and running the latest firmware. My AppleTV is running the latest firmware also. I filled out a support request and it’s supposedly being worked on. However nothing fixes it yet! I am using Spectrum here in the Upstate of South Carolina. Has anyone been able to resolve this problem? Thanks much!
Do you have another streaming device you can use? I had no problem with the Craftsy Channel on my Roku, but I just received a black screen when trying to watch it on my iPhone.
I don’t know if the video format used by Craftsy Is incompatible with iOS and tvOS devices.
I can record and watch Craftsy. Live in Southern Illinois. My issue is with CHSN 19.4. Says programming unavailable and i can’t record but i can watch live shows and it’s nice n clear.
I also have amazon fire cube. No problems with Craftsy channel. Some people have said either enable or disable the anttena amplifier in the settings of tablo device. Change opposite of the current setting. Also rescan guide and save
With Samsung tv I had to download tablo app directly from samsung. Not thru my Amazon 4kv fire cube. All channels work fine now. But with visio tv and Amazon 4kv fire cube tablo app is on the amazon device and it works just fine. I just had to do different with samsung tv.
That is likely a guide problem. Tablo’s guide provider, Gracenote, probably doesn’t have updated data for CHSN.
You can’t record if the guide doesn’t have a program listed. As of now, Tablo (4th edition) doesn’t have the ability to record manually.
Ok that’s what I was thinking…I wonder if tablo will fix that?
If you’re referring to CHSN, I doubt it’ll get fixed until Tablo reaches an agreement with a new guide provider. A lot of us have guide issues, particularly with the sub channels.
As far as manual recording, many users here have requested it, but I have no idea if Tablo will implement it.
Oh ok thanks for the info
Well Tablo support officially told me yesterday that Tablo is not compatible with Apple. That’s strange since they advertise that it is and also everything else works just great! All except Craftsy channel. Apparently they don’t intend to try to fix the problem as they suggested I ditch Apple and go to Fire TV. I told them I probably would be returning my Table to Amazon.
Sorry that you’re running into this. Am I correct in my understanding that the Craftsy Channel can’t be played by your Apple device because of the channel’s video format or encoding? So if it’s not something Tablo can solve, wouldn’t it be a compatibility issue between the Craftsy channel and the Apple device?
If that’s the case, then you might get a low-cost device that works with the Craftsy channel. You can use your Apple device for what works and the other device for Craftsy. Maybe it’s a small price to pay to solve the problem and have a backup device at the same time.
Hi @jep5555 ,
Sorry you’re running into this.
We discussed this with support. To clarify, while your Vizio TV is incompatible, Apple TV is.
We’re escalating your ticket to investigate the problem with Craftsy.
Thank you so much for looking into the problem. The problem only exists on my Apple products but works fine with the Fire stick. I don’t like using the Fire because of buffering. It would be nice to have a resolution.
I cannot watch the Craftsy channel on Tablo on my AppleTV. I can watch it through other streaming services (like Sling Freestream and Plex) on the AppleTV. If I record it, I can only watch it on the Roku device in another room. The problem is specific to Tablo, Craftsy, and AppleTV in combination. As I said, I can watch it on another streaming service on AppleTV.
Hi everyone -
We have investigated this issue and it stems from the Craftsy channel sending a type of closed captioning data within their stream that the Tablo app on Apple TV and iOS devices can’t decode.
Now that we understand the source of the problem, we can start to look for solutions.
Stay tuned.
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Super, thanks for the investigation into this. Something we should all realize is that the Tablo is sometimes has problems with all the various inputs to keep it running, and those inputs can probably change whenever the provider wants, without notice. It seems like sometimes y’all are chasing your tail.
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To all who brought this up earlier in the year, fast forward to November, we too are having a similar issue with Craftsy and Dove channel:
Playback Failed The operation couldn’t be completed. (CoreMediaErrorDomain error-12642.)
Tablo Customer Service has reacted as if it were a new problem… oddly enough they are insisting that it must be an antenna/reception issue.. no antenna is involved. Definitely not concerned with the error code.
For such a great product, the customer service has been the down check since our first purchase in 2019… still cannot binge a show without picking up a remote to prompt the next episode to play… still randomly “reassigns to another tuner” even though nothing else is being recorded… those both have outstanding service tickets.
I have not had the reassign to another tuner message ever. I know there isnt a play next episode button.
I don think Tablo has ever mentioned they would have the “play the next episode” button. So I guess it’s not outstanding then? It’s a solid item on a wish list but not outstanding.
Tuner error Ive never seen before, so IDK.
Is this from an APPLE device?
AI Overview:
The CoreMediaErrorDomain error-12642 specifically indicates a “Playlist parse error” within the CoreMedia framework, often encountered when dealing with HLS (HTTP Live Streaming) content and AVPlayer on Apple platforms. This error suggests that the player is unable to correctly parse the .m3u8 playlist file, which specifies the different streams and segments of the media.
Possible Causes:
- Invalid
.m3u8playlist format:
The playlist file might contain syntax errors, incorrect URI references, or be malformed in some other way that prevents AVPlayer from interpreting it correctly.
- Playlist file unchanged for too long:
In the case of live streams, if the .m3u8 playlist file remains unchanged for two consecutive reads, this error can occur, indicating a potential issue with the live stream’s updates.
- Network or server issues:
Problems with network connectivity or the server hosting the .m3u8 file can lead to incomplete or corrupted playlist data being received, resulting in a parsing error.
- Cross-domain access issues:
If the .m3u8 file or its associated media segments are hosted on a different domain without proper CORS (Cross-Origin Resource Sharing) configuration, the player might be blocked from accessing them.
Troubleshooting Steps:
- Verify the
.m3u8playlist:
Check the content and format of the .m3u8 playlist file for any errors or inconsistencies. You can use a tool like Postman or a similar HTTP client to fetch the playlist and inspect its content.
- Ensure playlist updates for live streams:
If dealing with live streams, confirm that the .m3u8 playlist is being updated regularly with new segment information.
- Check network connectivity and server status:
Ensure a stable network connection and that the server hosting the media content is accessible and functioning correctly.
- Address cross-domain issues:
If applicable, ensure that the server hosting the media content has proper CORS headers configured to allow access from the domain where the player is running.
- Test with a different player or tool:
Try playing the same media content using a different HLS player or a dedicated HLS validation tool to help isolate whether the issue lies with the AVPlayer implementation or the media content itself.