I have the gray screen on Craftsy TV channel on the Apple TV app too. I has been happening a while. The channel works on my LG TV Tablo app though. Very annoying.
All of my fast channels work as they should except Craftsy. I just get a gray screen. I’m running it on AppleTV box on a new Vizio screen. I get the same result running it on my iPad. My Tablo box is less than a month old and running the latest firmware. My AppleTV is running the latest firmware also. I filled out a support request and it’s supposedly being worked on. However nothing fixes it yet! I am using Spectrum here in the Upstate of South Carolina. Has anyone been able to resolve this problem? Thanks much!
Do you have another streaming device you can use? I had no problem with the Craftsy Channel on my Roku, but I just received a black screen when trying to watch it on my iPhone.
I don’t know if the video format used by Craftsy Is incompatible with iOS and tvOS devices.
I can record and watch Craftsy. Live in Southern Illinois. My issue is with CHSN 19.4. Says programming unavailable and i can’t record but i can watch live shows and it’s nice n clear.
I also have amazon fire cube. No problems with Craftsy channel. Some people have said either enable or disable the anttena amplifier in the settings of tablo device. Change opposite of the current setting. Also rescan guide and save
With Samsung tv I had to download tablo app directly from samsung. Not thru my Amazon 4kv fire cube. All channels work fine now. But with visio tv and Amazon 4kv fire cube tablo app is on the amazon device and it works just fine. I just had to do different with samsung tv.
That is likely a guide problem. Tablo’s guide provider, Gracenote, probably doesn’t have updated data for CHSN.
You can’t record if the guide doesn’t have a program listed. As of now, Tablo (4th edition) doesn’t have the ability to record manually.
Ok that’s what I was thinking…I wonder if tablo will fix that?
If you’re referring to CHSN, I doubt it’ll get fixed until Tablo reaches an agreement with a new guide provider. A lot of us have guide issues, particularly with the sub channels.
As far as manual recording, many users here have requested it, but I have no idea if Tablo will implement it.
Oh ok thanks for the info
Well Tablo support officially told me yesterday that Tablo is not compatible with Apple. That’s strange since they advertise that it is and also everything else works just great! All except Craftsy channel. Apparently they don’t intend to try to fix the problem as they suggested I ditch Apple and go to Fire TV. I told them I probably would be returning my Table to Amazon.
Sorry that you’re running into this. Am I correct in my understanding that the Craftsy Channel can’t be played by your Apple device because of the channel’s video format or encoding? So if it’s not something Tablo can solve, wouldn’t it be a compatibility issue between the Craftsy channel and the Apple device?
If that’s the case, then you might get a low-cost device that works with the Craftsy channel. You can use your Apple device for what works and the other device for Craftsy. Maybe it’s a small price to pay to solve the problem and have a backup device at the same time.
Hi @jep5555 ,
Sorry you’re running into this.
We discussed this with support. To clarify, while your Vizio TV is incompatible, Apple TV is.
We’re escalating your ticket to investigate the problem with Craftsy.
Thank you so much for looking into the problem. The problem only exists on my Apple products but works fine with the Fire stick. I don’t like using the Fire because of buffering. It would be nice to have a resolution.