Connection problems with new wifi gateway

Switched to a different 5g provider, which required a change in my SSID. I remember switching a long time ago and having some real issues with Tablo (Legacy). I’ve read all the instructions I could find. When I try to change wifi networks, it finds it ok, says it’s connecting, establishing a data path and then gives me an ‘unexpected error’.
What am I doing wrong?

I also tried connecting via ethernet as instructed and the app just spins.

So is there any way to reset this dang thing back to factory settings, like it’s a new install? Maybe that would work.

Hold the small reset button for 10 seconds and it should reset the unit after a few minutes.

Won’t you lose all of your recordings if it’s reset?

Yes, absolutely, even if you have an external drive.

Ok, so I was going to do the full reset (thanks for that info) and then out of the blue, they connected to my new network. I had run thru the procedures for both units, neither seemed to complete, but evidently after SOME time, it worked. All set, thanks for the input guys!

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