First, let me restate, I made an error I will correct now. I said August, I meant September, a embarrassing mistake. So, I will state it again. I purchased my unit September 21, 2022, set it up September 22, 2022, During the 30 trial period of Premium Service recorded with Commercial skip on September 23, 2022. Then on September 24th 2022, they stopped the service on me. Not giving me enough time to setup, test and decide using the unit under the trial time. The documentation did not include any warning of this, not was their anything on the website purchase site,
Never seen this notice, it is not on the Tablo Refurb Purchase site where I purchased my Tablo, which it states “Automatic Commercial Skip, & more” With that said, I need not say more. It is a clear case of misrepresentation. The law requires for Tablo to remove that statement and make it clear that feature will no longer be available. I had planned on purchasing the yearly subscription once I knew all worked as I needed within the trial period. Tablo did not give me the time to do this nor was I aware of this September 24th date since it was not published on the Tablo website, My Friend purchased his on September 22, 2022 and received it today on September 24, 2022, again, purchased if off the Refurb site which did not give this warning, and advertised it has the “Commercial Skip feature”,
Again, it would make it right for all to change te sunset date to say purchases after September 23rd, 2022 would not have the Commercial Skip feature, and put the notice on the web page where people purchase the equipment,
Gary Zarzycki