When I view recorded programs using Chrome on my Windows/10 laptop, I am easily able to enable close captions. However, on our TV, the closed captions do not function. I have reviewed the LG’s app programs and there does not appear to be a newer version for installation.
Has anyone else had this issue and found a resolution?
Thanks,
David
Here is the official reply from the Tablo folks:
Tablo Support - Arash (Tablo)
Sep 8, 2020, 4:07 PM EDT
Hi David,
My apologies for the delay in response due to the long weekend.
Closed captioning is unfortunately not supported by the Tablo app on LG TVs currently. I have passed this information on to our development team to look into and consider addressing in future updates - however, we do not have an ETA currently.
Interesting. We had the same issue with Britbox, but found the LG update for it and now cc works fine. The TV is about a year old, so I wouldn’t think it is already unsupported.
Unfortunately TV manufacturers do not upgrade their native / proprietary OS on their TVs for very long, a one year old TV can become obsolete with regards to its “smart TV” functions.
This is why I like standalone boxes which get updates for years. TVs with Android TV or Fire TV should get updates for longer I think.
What I found interesting is that we were able to update the LG WebOS app for Britbox and the cc controls do show. Separately, I emailed Tablo support on Friday. Hopefully, I will get a definitive answer by mid-week.