I don’t want the hassle of reaching out to make a contact who confirms my cancellation.
I like magazines, but for years have just passed up subs on those that I can’t pay for with a check, and don’t require an auto renew CC #.
I would be much more likely to try out new online services, if I could start and stop them by interacting with a website UI, instead of talking to a brickwall customer service agent who is barely understandable, waiting on hold, getting turned over, dropped calls etc etc. But that’s not the business model.
When nextgen goes behind a paywall, I’m outa there. Plenty of other entertainment to be found elsewhere.
I have to agree about trying different services if it was easier to cancel. I remember cancelling my home newspaper delivery. Took over 45 minutes to cancel!
I use my local library more and more these days for movies.
Yeah I now remember how hard it was to cancel my newspaper subscription. They were really stubborn and devious about it. Cancelled and never went back. And that years ago! I know that media have changed, but maybe print is going down in part bc of such business tactics?
Libraries are very useful and we need to support them. I can read magazines for free at my local chain bookstores, and I have a coffee there too.
I ran into that with CenturyLink trying to cancel my internet.
Trying to cancel and the A&#$@(!% kept trying to sell me add-on services.
Worst customer service ever.
No intention of solving your problem, just try to sell you something else.
