Channel icons are incorrect for some channels

In the Chicago market, on Oct. 1st channels 62.2 and 62.3 changed from QVC to become the new regional sports network CHSN (Chicago Sports Network). The icons for these channels still haven’t updated in the Tablo live guide. For what it’s worth, neither have the ones on my LG TV (my antenna is connected both directly to the TV and also to the Tablo 4th-gen). However, the channel icons in the Tablo live guide don’t match the ones coming in over the antenna, so they seem like they come from some other source.

Is this true? If so, when can we expect the channel icons to update?

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Good luck. On my legacy units I have had this type of problem show up since one channel flipped last January.

Well, CHSN already shows up in the search on Shows & Channels - Tablo TV

You may have done this already, but just in case, have you tried a channel rescan or updating your guide?

That might resolve the issue.

I have. I just did it again. As you can see, the channel names are updated, the icons are not.

On legacy nope.

I had metv on 10.2. When metv removed their channel from most non-owned stations the local station moved bounce up from 10.5 to 10.2. But t metv remained the icon.

But what seemed to clear it up on some of the legacy units was - my guess:

  1. I have spare legacy units I turn off during the summer.
  2. thus the 14 day guide data becomes totally expired.
  3. when I turn the units back on in the fall the tablo firmware has to totally delete the obsolete guide and add a complete new 14 day guide
  4. that unit is correct - the others have the same old metv icon.

@TabloTV I have my elderly parents living with me and this is already a point of confusion for them. How can I get this resolved?

Have you tried to rescan and uncheck every channel and sub-channel that belongs to that RF and save. Reboot the tablo, rescan, and adding the channels back in and save. I didn’t because the primary channel had a lot of scheduled recordings and I was too lazy to re-add all of them.

Just tried that, the icons did not change.

I have the same issue in Chicago suburbs with 62.2 and 62.3. Did full reset of the Tablo as well as re-scan and guide updates. iPhone, Roku, AppleTV all show the old channel icons, not the Chicago Sports Network icons.