Can't change channel on startup

Support & Troubleshooting
1

So here is a big issue I keep having… when I turn on the tv, and go to the Tablo app, sometimes it will open on the last channel I was watching. At that point I can not change channels. It will just keep restarting whatever show it was on when I turned it on. I end up just unplugging the unit and restarting it that way.

I also have many instances where I turn on TV, open the Tablo app and it shows no Tablo connected and proceeds to take me the startup process, with the QR code and all that. Again I have to reboot it and finally get it to work. I don’t know if this unit is faulty or what. When it IS running it’s great. Occasional small buffer now and then. Debating sending this thing back.

I’m using the app, on Apple TV, if that helps. Fiber internet so I do not have any real internet connection issues.

Thanks

2

If you haven’t been doing this, the SOP is to use the Back button on the remote to get to the Tablo exit screen, then select Yes. This should close Tablo.

3

That’s the problem, it doesn’t go back. It just rewinds to the point where I turned it on… like I started a video or something and can’t get out of it. And no, it’s not a recording. I’ve never even used this for that yet.

4

Sorry you’re running into that @EAHICKS68,

If you haven’t already it may be worth a shot to clear your 4th Gen app’s ap cache by uninstalling and reinstalling it.

If that fails, reach out to Tablo Support, they should be able to help.