Audio on recordings

Some of our audio recordings have a strange additional sound overlapping the audio. It sounds like an old tape recorder run on fast forward. I’ve seen this issue mentioned before, but no one seems to have an actual solution. In the past when we’ve had this problem we’ve been able to reboot the tablo and get rid of it. So the assemption was that it was not baked into the recording. Recently this issue has occurred and we have not been able to resolve it in any way. I’m just posting this here in hopes that someone will someday actually come up with a solution for this.

Hello,

One thing you could try to do is a channel rescan. We’ve seen cases where audio issues like this are resolved after doing that.

What device are you using to watch? I’ve run into this issue also (Roku, of course), and an exit out/in usually fixed it. Can you access the recording on your cell phone app and if so, does it exhibit the same behavior? I’ve never tried that before and just tossed the squeaky recording, but might be worth a try.