Hi all.
Helping a family member out here. The Tablo App for iOS says that the Arris router needs 2 more ports.
Public Port: 21012 > Private Port: 8887
Public Port: 21010 > Private Port: 80
Public Port: 21011 (green check OK) Private Port: 443
The attached screenshot shows what the port config page looks like on Time Warner Cable’s Arris router. I can’t seem to input the numbers correctly. Advice on how to add these ports is appreciated! Time Warner told me this is a 3rd party issue (wasn’t much help).
I am confused about Public Port vs Outbound Port, Private Port vs Inbound Port.
An example of how to do the proper forwarding for be as follows, not what Angus provided. You will have 3 separate entries for the ports information you provided (yes even forward the 21011 to 443 even if its green).
Outbound port 21012 to 21012
Format TCP
Inbound port 8887 to 8887
Thank you, guys. Sorry, I have been distracted lately.
Both routers (2 different Tablo households) are Arris model DG1670. I am checking out these links this AM.
[edit]
Yikes, I didn’t realize I needed a static IP for this (per info on the first link). We are consumer users; so, we have dynamic IPs. Is there any way around this?
I am attaching the Virtual Server screen for the DG1670.
You will need 3 separate entries, one for each port forwarding. See my example below. The Private IP Address is the IP Address of the Tablo. However, your router likely assigns the Tablo’s IP via a DHCP server where if the router is restarted another different IP address will be assigned. You can imagine if the Tablo’s IP changes this will break the port forwarding. So you need to assign a static local IP to the Tablo. You do not need a Static WAN IP (aka a static IP from your ISP), this can be dynamic.
Inbound port 21012 to 21012
Format TCP
Private IP Address 192.168.x.xxx
Local port 8887 to 8887
For how to set up DHCP Reservation (aka a static local IP) for the Tablo, go to page 18 in the link below. Section 3.5.1 in the PDF lets you create a “fixed DHCP lease”, that’s what the manual calls DHCP Reservation.
Well, I appreciate the input. One router, at my mother’s house, is not cooperating – the Client List page won’t load. I even connected a laptop to the router by ethernet & used IE with no extensions installed – still can’t get the page to load.
Things were going okay fine on my own Tablo; then, I discovered that my Tablo has a bad (loose) USB port. I have to return it to Amazon.com unfortunately and start over.
I’ll try again as soon as I can. Although, I think my mother’s router may have to be exchanged.
I noticed the other thread where people were asking for a simple login-based remote setup for Tablo … I enthusiastically agree!
Sorry to hear that. But let’s clarify one thing, even if login based remote access is added rather than the current pairing, you STILL need to have the port forwarding properly configured to allow remote access to the Tablo.
This is not a limitation of the Tablo, all routers have a firewall and perform NAT so you can use multiple devices behind one Public IP address. The point of port forwarding is so that you can open up specific ports through the firewall and also point those ports to one device on the router. Even with a login based remote access, if you don’t have the port forwarding (which is a one time setup), you will not be able to use the Tablo remotely.
Thank you! I decided to move in the next couple months. After I’m settled in with (likely new) equipment, I’m glad to know that I can get help from the Support team for this.