Antennae works but Tablo cant find channels in scan

Support & Troubleshooting
1

Very odd, nothing changed with my configuration, but all of a sudden Tablo wont find any channels after performing a rescan. I checked the antennae and it works great with many channels when it’s plugged directly into the TV. I rebooted the Tablo system, re-applied all the wires, and used the reset button.

Any help or suggestions?

Scott

2

does your coax connector on the Tablo spin? I’ve seen this posted before as the connector coming disconnected from the circuit board. I don’t know what your remedies for this situation are, if you are still in warranty, etc…

3

Thanks, yeah I looked at the possibility too. There is no give with the coaxial connector. It’s solid.

4

I would certainly contact support and see if they can check your logs for details about the problem.

5

We should be able to get to the bottom of this. Send us a ticket if you haven’t already.

6

Thanks, I sent a ticket 6 days ago. Not sure if you got it as I haven’t seen a reply yet.

7

I took a peak, and it looks like there’s been a dialogue going on - the team should get back to you shortly :slight_smile:

8