I’ve lost all ABC shows from my library. When I click on Shows, then scroll down to Networks and then click on ABC, it reads: Oops…Collection Empty. All the other networks display all their programming, as they should. What’s going on??
Thanks.
Sorry to hear you’re running into that.
Would you consider reaching out to our technical support team: https://tablotv.com/support/#contact? They may be able to help.
If you do reach out to our support group @Kolchak65 , would you please DM us your ticket number? We’d like to follow up.
We’re especially curious about what app and device you’re using.
We know that sometimes this might happen if you click on Movies and then select a network that currently doesn’t have any movies listed. That being said, it sounds like you’re clicking directly on “Shows”, then “Network”, correct?
Yes, that is correct. I ended up there because shows I had recorded off of ABC had vanished from my library. I thought, “well, I may have lost some shows, but I’ll at least set it back up to record future shows”, so I went to Shows, then Network to find the show in question, only to discover ABC empty, as explained in my initial post. Now, upon trying again, ABC is completely missing from Networks!
I’ll reach out to support as soon as I have time to dedicate to the issue.
Thank you!
Have you run another channel scan to make sure you still have it’s added to your guide?
Yes, ABC is in the guide
I can watch it, but not record anything from it. And the shows that were recorded vanished, as well.
Have you tried updating your guide manually? Clearing your app cache or data?
I have manually updated the guide, but I have not messed with cache.