If y’all go to the very first message in this thread, the TabloCEO has a link and instructions for obtaining the beta code.
Thanks ChrisFix and Ikahhan for the instruction.
You mention that reproducing the LPW issue has been an issue in your lab environment. This will make it next to impossible to determine and test a viable solution until you can readily replicate the issue. Have you all thought of making the trip out to customers homes who routinely exhibit the issues? In my years of product engineering I’ve found nothing more invaluable than making a trip or trips to trouble sites if replication in the lab environment has proven difficult. It’s never fun having to make the trip as you never like the thought of your design to be “broken” but seeing issues first hand from real world installations are priceless.
Just a thought…
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"I also want to thank you for the response from management!
Regrettably for many of us, the issues will not be resolved solely by a firmware rollback and the list of problems you’ve identified is incomplete and needs to include the following:
Eliminate Roku reboots when fast-forwarding through recordings
Ability to actually use 1080p resolution on all platforms
In my opinion it’s time to divert all your resources away from added features and fix the core functionality immediately."
I am also having these same issues (Roku 3) and agree 100% that these two issues are critical and need to be fixed immediately. I have had to reduce my resolution setting several times just to get it to work, and yes, I have rebooted everything, and that doesn’t seem to make a difference. Thanks.
@ericgus - We’ve been doing some extensive testing on Roku 3s in the office and we think we’ve found something similar but slightly different. Doing more testing today to confirm.
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@TabloTV - Here’s my situation. I just received my Tablo on Saturday, and have been trying to put it through its paces. Not passing the wife test so far!
Roku 4 in main room, hard wired to router.
Two separate Roku sticks in different rooms.
Checked download speed yesterday and it was 91 Mbps, so obviously my internet is no problem.
Live TV is ok in the main room, but get tons of L,PW’s on the sticks. Playback from a recording in any room is a nightmare- tons of L,PW’s. FF on the Roku 4 hasn’t been a problem, yet, but haven’t tried it on the sticks.
Really wanting to cut the cord, but there is no way I can do that yet and keep my wife happy (who is not tech savvy at all).
Zero problems on any device live streaming hockey (from NHL) or football (NFL Sunday Ticket). No other issues on any other streaming service, even SlingTV.
Great to hear that you believe that you have been able to replicate the issue!
I’m already looking for the options to switch to Channel Master, but when i read this, I will still give Tablo the chance. Thank you for acknowledging the problem. I’m hoping the issue could fix sooner.
Another quick update regarding the ‘loading - please wait’ issue as seen on Roku 3…
We believe we have tracked down the source of the frequent ‘loading please wait’ messages on Roku 3 devices. Our testing shows that when Roku 3 units are hardwired (using Ethernet) with a Tablo set at the 1080 – 10 Mbps recording quality, that the Roku’s Ethernet driver may become overwhelmed causing some packets to be lost.
As users have seen, this can occur multiple times during a single recording playback instance. The same video plays fine on all other Tablo apps on all other devices. With the Roku 3, when the overload occurs, it appears to take up to 20 seconds or so to resolve, which the user experiences as the infamous ‘Loading – please wait’.
This issue became problematic in firmware after 2.2.2 because previous firmware used a different kernel which appears to recover from the error much faster, thus obscuring the problem.
We do plan to work on finding a firmware workaround for the Roku’s Ethernet behavior, but in the meantime, decreasing the Tablo’s recording quality to 1080 – 8 Mbps seems to eliminate the majority of these instances on good quality networks.
Please note that we have specifically used Roku 3 in identifying this issue. Older Roku 2 models do not have Ethernet connections so should not be affected by this. We will be working to test newer Roku 2 models that do have Ethernet connections to see if we are able to reproduce this same state.
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Thanks for keeping us updated.
Sounds like you’re peeling back the layers of the onion. Do keep in mind that some of us have had issues with the “Loading please wait” issue even at 720 recording quality.
Sounds like maybe the Roku WiFi phy layer has more buffering than the Ethernet phy?
FYI- having the same issues on a Roku 4.
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As am I - and I really thought the Roku 4 wouldn’t suffer from such an issue as it supports UHD streaming that is reported to be 15Mbs…so there must be some combination between the Rokus’s ethernet implementation and the Tablos stream that makes it lose its mind.
Thus, it would be worthwhile to see if the Roku 4 actually does choke on 4K UHD (15 Mb/s) sources like Netflix, Amazon Prime, etc. If not, the Ethernet port and its associated driver / buffering would seem less implicated, particularly at 10 Mb/sec slower Tablo rates.
Considerably faster Roku 4 would also, presumably, handle 10 Mb/sec Tablo packets. with fewer or no issues. Higher internal overhead in the new Tablo kernel may be starving the Ethernet stream at these 1080 10Mb/s rates.
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xxx ccc xx cc
I don’t have a 4K TV, but my hardwired Roku 4 at 1080p…
Amazon Instant Video
The Man in the High Castle S1E1
10 minute window
Peak: 27355.46 Kbps ~ 27 Mbps
Average: 10890.66 Kbps ~ 11 Mbps
This is Roku’s fault for their dumb naming convention.
The most recent old Roku 2 model 2720 does not have an Ethernet port. The current Roku 2 model 4210 has one.
The Roku 2 XS was discontinued before the Tablo even came out.
I am having the same problems on a Roku 3 on WIFi and 720p, and the problems happened immediately after applying 2.2.6, not 2.2.2.
Prior to that I was not having playback issues, but a couple of recordings seemed to have failed, but all of a sudden showed up after applying 2.2.6. Since rebooting all systems, the LPW seems better, but is still there. Also more recordings have seemingly failed, but I don’t know if they are really still there in the background.
I have a hard time believing 2.2.6 (or the process of applying the update) is not somehow also involved in these issues.
Rescan to see if you’ve gained any stations. It’s a good idea to rescan at least monthly.
I can tell you it does not choke on 4k playback…I have 4K Amazon and Netflix subs and watched content from both without issue at their reported 2160p resolution. Leads me to believe there is an interaction between the specs as implemented by Tablo and Roku that is creating the issue.
Possibly, but Tablo would see that when doing analysis with WireShark - which they stated they’ve done a lot of the past few days.