4th gen app runs on phone but not tablet

4th gen app runs fine on my android Samsung phone with installed 4th gen device, but on both Samsung tablet (Android 13) and Acer tablet the app enters device setup and I am unable to exit to normal operations. Help

What does enter device setup mean? If the tablo is already setup these tablets should first be asking to either create a new user account or use existing. If you have an existing account you should just login.

First screen I see is verify zip code. Then goes to choose wifi or ethernet.

SOLVED. In the sequence I described, I changed connect to internet to etherner. Search for device then found my device and activated it on tablet. All is working well on both tablets.