4th Gen - Android Phone App Stopped Working

Support & Troubleshooting
1

I have a Gen 4 Tablo (2 Tuner) model connected via Wi-Fi. Today my android phone was not able to connect to the Tablo and reverted to the initial setup sequence.

I was able to connect to the Tablo with my Hisense Google TV. Both the TV and the phone are running Version 1.1.5 of the Tablo app.

I validated that my phone was actually connected to the correct wifi network and even disconnected and reconnected to wifi.

Next I cast YouTube from my phone to my TV, which worked.

Then I power cycled the Tablo and retested. TV connected fine, but the phone just launched the initial setup sequence.

I logged out of the Tablo app on my phone and logged back in. Same failure resulted.

Next, I rebooted my phone. Same failure resulted.

Finally, I uninstalled the app from my phone and re-installed. When I launched the app, my phone immediately connected to the Tablo. I was also logged into my Tablo account (did not need to enter credentials).

Is this connectivity problem known issue?

2

I’ve had this a couple of times. Go into your Android device and lookup the apps.

Clear both the cache and storage.
Restart the app and it should go into a setup mode.
It should ask if you already have an account.
Sign in your existing account.
Select your Tablo & possibly your zip code.

With luck you’ll restart with no data lost
Good Luck

3 Likes
3

Thanks for this suggestion. I will clear the cache and data if the issue happens again, instead of reinstalling the app.

Hopefully this problem is on a bug tracker to be addressed.

4

Hey DaveR849,

I received an email from customer support this morning about cell phone app connections. They recommended I power cycle everything, connect Tablo and router with ethernet cable, disconnect phone from cellular service, start everything up again and sacrifice a virgin.

Just tried your suggestion here. It worked perfectly the first time. Thanks for saving me a bunch of time.

Thanks!

1 Like
5

I’ve got same problem. Setup failed with enet cable. So I used Wifi setup. Firecube and android phone were both able to watch. A couple days later, the phone used for setup went back to setup mode. Firecube can access normally. I’ve tried clearing app cache and memory, reinstall app. Still no luck getting my phone out of setup mode. Have you succeeded in fixing ? Thanks