4 Tuner powers on and nothing else. Cannot reset. No wifi. Nothing. What do I do?


#1

I have a 4 Tuner that powers on and does nothing else. The blue light comes on constant (never flashes).
When I press/hold reset button, nothing happens (I tried 7, 20, 30 40, & 60 seconds - none have an effect on the Box. It never flashes the blue light.

The Wi-fi is not working - My phone nor my laptop can see any Tablo wireless network.

I looked in my online account and the serial number shows to be in their database and is legit…

Is it defective? What do I do? How do I send it in for exchange or warranty work?
Thanks!!!


#2

Unplug the USB hard drive from the Tablo.
Power off the Tablo, and then back on.
Does it work without the hard drive connected?


#3

Unplug the USB hard drive from the Tablo. I did this and I still have the same problem.

Power off the Tablo, and then back on. Also did this and I still have the same issue.

Does it work without the hard drive connected? No. It does not work with or without the hard drive connected/powered.

What else can I do? Thanks


#4

Open a Support ticket:
https://support.tablotv.com/hc/en-us/requests/new


#5

OK. I filed the ticket. Thanks!


#6

Happened to me recently. It was plug that came with the Tablo. Bought a new one, everything was fine.


#7

Didn’t mention this before, cuz sounds like you believe you’re still under warranty, but @leathn is correct that the power adapters can fail.
Tablo sells replacements for $10, with free shipping.
Good idea to have a spare around just in case, cuz it’s not a common one:

I would buy the spare power adapter, and if it fixes the problem, I’d ask Tablo to refund me the $10 for the power adapter.


#8

I second this. I had the exact same issue, and a new plug fixed it.


#9

Did they reimburse you for the new power supply cost?
Or were you out of warranty? Mine is new.
Thanks


#10

Were you already out of warranty? Mine is new.
Did they reimburse you for the new power supply cost?
Thanks


#11

I was out of warranty, so no reimbursement.


#12

Same here. Mine is three and a half years old. Bought replacement on Amazon for twelve or so dollars. Mostly because I could get it in two days and be up and running.