- I have 2 Tablos connected to my account instead of just the 1 I own when looking at the My Tablo Status page
- I am seeing all 3 of Tablos servers with red outages at varying times this morning as was the case yesterday when this 2nd rouge device showed up
- My guide is screwed up
- I cannot tune many channels while others are fine
- The guide will not complete an update
- My Tablo Android app goes into setup mode when previously it was fine
- My Tablo has a solid blue light and I can confirm it is connected to the router and the Internet
- I have soft reset, power cycled and restarted the Roku OS to clear caches many times
- all of my many other internet-connected devices and streaming have worked flawlessly while all this Tablo stuff is going on
- it is “not my internet”
Good morning, It sounds like Tablo is having some issues with their infrastructure. You might want to submit a Support Request through this link.
I did both yesterday and this morning. I have had NO RESPONSE.
I also have a phantom Tablo on my status page. I know it’s not mine because I have two with my local IP address and one with a completely different IP not in my range. Something going on for sure.
Maybe we have each others Chazbury? Does your SID end with 53106F? My device ends with 5461BB can you check?
Ya, that stinks. What a way to start the New Year.
Agreed. Great timing for Tablo right?
My first Gen4 Tablo burned out in September. Tablo replaced it under warranty (thank you very much).
My status page still shows both the old one and the new one, and I can find no way to remove it. It just shows it as being off-line.
5A766 Named Tablozero. Maybe Tablozero owner is lurking around the forum and he can tell us what phantom’s show up on his. I have a ticket in with support but no reply as I just put it in yesterday.
1 Like
Nope not mine. Well that’s 3 of us at least. Something definitely going on. They have replied to neither of us cause they don’t know what to do yet I guess. Both of the units associated with my account are named simply “Tablo” and both are green online
If I were to guess (and It is a guess), it seems that with the servers all barfing up - that unpredictable results will be reported.
My guide had information from LA even though the zip code is Dallas.
So when an inquiry is made to the databases, caca doodoo (technical terminology) is returned and presented. Hopefully it will vanish as quickly as it appeared once the system is stabilized.
Tablo has at least responded to my multiple support requests acknowledging they have a problem “that is not widespread” as if that is supposed to make me feel better. Nothing has been fixed as of this morning Jan 2. I asked them to please let me know when their fix was in so I know to try again.
Other than the extended loss of use and vague, slow tech support, the thing that disappoints me the most about Tablo is the lack of clarity as to what is happening, what actions are being taken and an estimate of when the issues will be resolved.
All I can say is I would not buy a Tablo again.
Give tech support a break. It’s not like you are the only problem they are investigating. It takes time to investigate and figure out what the problem is and find a solution. Overall given all the issues that are reported and enhancements people ask for they have done a fantastic job since the Tablo 4th gen came out! Many, many fixes and improvements since I bought my first one 2 years or more ago.
1 Like
Lenlabnj apologists are not needed nor helpful on this thread. If you think what has happened and how they are handling it are great then start your own thread and sing their praises!
2 Likes
Bashing support is not helpful or productive. Call me whatever but no need to whine over your problem not getting resolved fast during the holidays just because you are not their top priority!
And yes if you hate the support so much ditch the Tablo and get another device.
1 Like
Wow so much emotion. I never used the word hate. Please leave the thread. There are multiple of us with Tablo devices associated with our accounts that do not belong to us and we are discussing the problem.
1 Like
Sure I will leave the thread since I have nothing to add to your whining and complaining other than that you give support a chance to help you without expecting them to drop everything for you.
Hi folks - Thanks for your patience as we’ve worked through some server issues over the last few days.
Things are starting to resolve now.
As for this issue, we have seen this occasionally for users on ISPs with shared public IP addresses.
Unfortunately, there isn’t a simple way for us to filter these out without potentially impacting the functionality of the Status Page.
Having just been hooked up to T-fiber (shared public IP) would explain my issue with additional Tablo on my status page.