@TabloTV @TabloForumAdmin @TabloEngineering @TabloSupport @HDMIBeta
This is another example where you need to have a outage page. One of the worse times to have an outage is this time of year, where the NFL games are broadcasted along with an event like the US Open for Tennis. If you provided a status page, customers could check the outage page, confirm the outage and you could provide an ETA when you are back up.
Your customers struggled to understand what was going on with their Tablo. It is best if you are totally clear with your customers!
Please respond so your customer base knows 1.) there is an outage and 2.) that you are working on it and 3.) you provide an ETA when service has resumed. This would help with the frustration demonstrated with this latest incident. Otherwise, your customers will be frustrated with the service they paid for you to provide.