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Open a Support Ticket directly, this way you have a case ID to track.
@thierydube - Sorry to hear that. 
Our standard is to reply within 1 business day. Even though we’re particularly busy we should have returned your message.
Can you place a ticket and/or PM me your phone number? I’ll make sure your case gets dealt with.
Has anybody had this problem lately? I just got my Tablo today, and this is what it’s doing.
I was snookered like that once mate, because my wifi rooter had gone complete nutters. Someone said to tap the blue reset button and try again (after I reset my rooter). Can you give that a go?
Were you able to get the update downloaded and installed?
Yes, I restarted it and tried again the next day. It worked.
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