Trouble with Tablo Connect

I recently purchased a 4 tuner Tablo. The Tablo is in Wisconsin and I am trying to connect to it on my home network in Tennessee. I have an iPhone, iPad and FireTV stick that were all connected/set up on the same network in WI before bringing them to TN. Initially none of the 3 would connect but suddenly I can connect on the iPad. The iPhone will load the channel guide but then displays"connecting" with no further progress. The FireTV stick will “retrieve” my Tablo by name but then tries to “connect” without any success. Any ideas?

@bandtab We can take a look at the port forwarding rules from our end to see if everything is working with the Tablo Connect feature. If you’re still having trouble, send us a note.