This device isn't worth buying

Support & Troubleshooting
1

If you’re here you probably already spent the money…take it back.

Their joke tech support tried to blame my google fiber & wanted me to reset it because the device couldn’t connect. In order to set up the app my phone had to be connected to the wifi…my roku was connected as well as my laptop…but my connection was the issue. I’m definitely not overloading my connection…but tech support 101 is to blame the customer.

I bought this device for my Mom; she hated it as it never worked…she sent it to me & I see what she means. I can’t return this device as it was purchased months ago…but I can & did stomp this thing into pieces before throwing it away.

2

@mmacdonald welcome to the community. Sorry you had this experience. It’s definitely a different device from their earlier models that was designed WITHOUT the user in mind.

3

Blaming the user is never the right answer.

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4

I wish you had come here first. There are many things we could have done to help.

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5

I don’t have any sympathy for a person who breaks stuff because they’re not tech savvy enough to make it work. I guess having Google Fiber is a qualification for tech savvy, huh?

Just sub to cable TV and be done with it.

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6

Dude could have sold the used Tablo to pay for the first month!

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7

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8

Never worked.

Of course they work. Thousands of people who can attest. If there was a legit problem with that one, there were options. Foaming from the mouth on an internet forum is definitely was not one of said options.

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9

I’m plenty savvy enough. As I pointed out my phone had to be connected to my wifi to set up the device…the phone is maybe 18" from the Tablo…it’s not my connection.

I don’t need sympathy; I need to make sure people know the device is subpar as is Tablo’s tech support.

10

You didn’t list any of those options. How many phone calls to tech support am I supposed to make? I was defiantly told by tech support that it is my connection…she said it twice.

Call tech support again for the same answer, then customer service to complain about tech support, then have them “look into the situation”, then have them reach back out to me only to agree with their tech support, then what, then start over?

What are the options? How long do each take? As you know I’ll get an email with your reply.

11

Please list the many things…crap tech support is crap tech support. There’s a reset button, a coax cable & an electrical cord. No, the ethernet cable wasn’t an option as my wifi works great.

12

We’re not tech support. We’re hundreds of users who have helped each other out. Someone here might have been in the same place you were and been able to walk you through things that tech support hasn’t experienced. It’s a little late to speculate what help we could offer when we can’t go back in time and try to figure out what was going on. Good luck with whatever product you choose next.

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