I also have this problem. My 4-channel Tablo DVR is frozen. Reset button does not work. Blue LED remains solid even when I unplug it and plug it back in. The problem occurred on 1/28/18 and may be caused by firmware 2.2.18. Any ideas?
The Model # is spvr401. Serial # LD-B012840. This is also a very early model.
Despite problems from time to time, I love this DVR. It has saved me beaucoup bucks. I notified the Tablo support team yesterday.
I ordered a $10 Kensington supply from Amazon -12v/3amp. When I unhooked the supply from Tablo and it did output 11.9 - 12.1 V. I have no way to check output under load. Pls note that I use a 2TB Seagate portable HD and it is plugged into the Tablo for power and the light on the HD was lit as usual.
None of the tips that came with the new PS worked for the Tablo, so I cut the one off the Tablo PS and soldered it on the new PS. Plugged it in Tablo started up and is now working like always. WOW - I feel like I just saved $300!
Just for the record the original PS is 3yrs 1mth and 10 days old. Which appears to be beyond the life time of most PS’s made in China. The new one was made in Tiawan - hmmm
Based upon the post,Tablo technical support professionals immediately contacted me and sent a replace unit.
The new unit comes with firmware version 2.2.10 and works as expected.
My Android app indicates there is version v2.2.16 avilable to install.
However, I’m still hesitating to upgrade its firmware…