Tablo unit froze for several days

I’ve had my Tablo for about 5 months. It froze while we were out of town and did not record anything after December 24. When I tried to use it tonight, my ROKU couldn’t connect to it. The blue reset button did not work and the blue LED on the Tablo was off. I had to pull the power plug then plug it back in. It seems to work now, but my questions are: Is this a normal occurrence? Did my Tablo go bad?

Not normal. Open a support ticket directly with Tablo, have them look at the logs to see what is going on.

Is your Tablo in a well ventilated area?

OK, I’ll do that. Yes, it’s well ventilated. It’s not inside a cabinet or anything.

Sorry to hear this! Our support team is just catching up from the holidays, but should be reaching out to you shortly, if they haven’t already.