A recurring problem has reared its ugly head again. I am running the current release firmware version 2.2.10. My Tablo has four tuners, and I record HD 1080 - 10 Mbps. My hard drive is 5 TB Seagate Expansion Desk model 9401 with 1,5 TB free. My Tablo and devices are hard-wired except for the Amazon FireStick. and some of the Roku units.
All apps that require the “Sync” routine when connecting to the Tablo have problems.
01). Chrome app
02). IOS app
03). Amazon Fire TV app
04). Nvidia Shield TV app
The “Sync” screen runs very quickly with no icons displayed and no data shows up in the various tabs except for the “Settings” tab. I have tried removing the “Sync” data and re-connecting with no good results.
Only the Roku app continues to work properly, and this app does not go thru the “Syncing” process. As far as I can tell the Roku app still works flawlessly.
Tablo Tech Support has contacted my unit remotely on several occasions and have been able to magically fix the problem each time. I wish they would give me the procedure so I could fix it myself.
Tablo please respond: Will the improved database management routine in the impending new firmware release fix this problem after I install it, or do I absolutely have to have Tech Support connect to my unit again remotely to fix it? I’m willing to wait and see, if there is a chance it will work. If not, I guess Tech Support will have to fix it again.
It could be other users may have the same problem but have not noticed it if they use Roku devices exclusively to connect with the Tablo. A quick check to try to connect with the Tablo using Chrome may reveal the same problem exists. I say may exist, because the problem is unpredictable and can occur at random times.