Tablo stopped seeing hard drive

Support & Troubleshooting
1

I’m stumped. I’ve been using Tablo for a few weeks, then suddenly it says that the hard drive can’t be detected. It only happens with programs I’ve programmed to record in the future. If I tune in to a program while it’s on, it records. Similarly, I can access all the previously recorded shows.

How do I fix this? Tried rebooting the Tablo, turning the hard drive on and off, nothing works.

2

What’s the hard drive make and model number?

3

Western digital WD5000C032

Why would it work fine before and now suddenly stop? Why can it access shows on the hard drive yet say “no hard drive detected”?

4

That’s a head scratcher, mate. If it is an old disk, it might want a firmware update. Otherwise I would call the Tablo support

5

@viejo1 Hey there - just chiming in to say that we’ve got your ticket, and we’re taking a look.

6