I had something record only 17 minutes and then nothing more on Saturday night. I figured Tablo rebooted on its own as well, but I was not using the Tablo at the time of the recording so I don’t know for sure why it stopped recording 43 minutes before the show ended. There was pixilation, stuttering, and then it just ended. I hadn’t realized the recording was short when I began watching it the following day.
@snzkickin We’ve been able to collect the logs from of few Tablo’s in the field to observe this issue. The Tablo will reboot (rarely) itself if it runs into a firmware error that we’ve identified.
@TabloSupport Thanks for the update. It occurred again yesterday evening around 5:40pm EST. If you need get any additional logs from my Tablo, please let me know.
Think mine rebooted tonight in Primetime uggggg! Would love to cancel Hulu+ subscription soon, thankfully I can get my Brooklyn 99 fix there tomorrow.
@ChrisWilkes Hopefully they release a fix soon.
I hope this is why some of my recordings failed recently. When an update is released, will my tablo automatically update?
@mlnaficy, check out this info about what happens during a firmware update: http://support.tablotv.com/hc/en-us/articles/201457889-Tablo-Firmware-Update-Tips-Tricks
Thanks for that link:)
We've managed to gather enough data from Tablo's in the fields at this point. We're hard at work on a permanent fix which we intend to release ASAP.
Ok @TabloSupport, so I have been running pretty good for a few weeks then last night 2 shows cut off half way, I didn’t notice until I was watching the recording. Both 9pm shows cut at 30 minutes. Then While I was watching a how in front of the Tablo at 10pm I saw the light start flashing and boom. Lucky I saw so I could restart a recording.
@Jestep It’s high on our priority list, and will be addressed in the next firmware release.
So many unwanted Tablo reboots over the last week it’s unreal. It basically occurs daily and I’m at two times over the last few hours.
@snzkickin I know this doesn’t help you right now - but we’re working on it. This is very high on our priority list and we’re putting a lot of effort into fixing this.
This happened to me as well. It also explains why the device has been losing connectivity with wireless on occasion.
@snzkickin, have you tried putting your Tablo on its side? I am curious to see if that helps any of the rebooting problems.
@snzkickin , @snowcat is right about putting it on its side. I had issues and put it on its side and surprised that the times I have had issues has gone way down. Very surprised that it would cause that many reboots, but I was seeing a lot.