At about 8:00pm tonight, just as “The Voice” and “Selfie” were ready to record, the 4-Tuner Tablo (hardwired) rebooted itself. I was watching a recorded episode of Gotham via the Roku 3 (hardwired) when the Tablo app reported that the Tablo could not be located. I looked up and the blue light was flashing.
I think this happened last week also because 3 of my recorded shows all stopped at 18 minutes into recording. Unfortunately I was not home and did not get to see what happened.
I had something record only 17 minutes and then nothing more on Saturday night. I figured Tablo rebooted on its own as well, but I was not using the Tablo at the time of the recording so I don’t know for sure why it stopped recording 43 minutes before the show ended. There was pixilation, stuttering, and then it just ended. I hadn’t realized the recording was short when I began watching it the following day.
@snzkickin We’ve been able to collect the logs from of few Tablo’s in the field to observe this issue. The Tablo will reboot (rarely) itself if it runs into a firmware error that we’ve identified.
Fortunately, with these logs, we’ve been able to analyze this issue and gain a better understanding of how/when it happens. This is rapidly leading us to a fix, and we’ll implement it as soon as we can.
@w84mike It’s also important to note that a firmware error isn’t the only reason you might see a partial/failed recording. For example, if the recording fails outright, the iPad app will give you a friendly error message. This can be due to disk issues/space availability, power failures, inclement weather (nose dive in reception), conflicts, etc.
@TabloSupport Thanks for the update. It occurred again yesterday evening around 5:40pm EST. If you need get any additional logs from my Tablo, please let me know.
My 4 Tuner Tablo locked up 2 nights ago and had to be power-cycled. I tried to access it from one of my Roku 3 boxes and the iPad. It could not be located.
Last night, I launched the app via Roku and it could not connect. I then noticed the blue LED on the Tablo begin flashing quickly then again slowly. After a couple minutes, I was able to access it again.
Today at about 4:45pm, basically the same thing as last night.
Ok @TabloSupport, so I have been running pretty good for a few weeks then last night 2 shows cut off half way, I didn’t notice until I was watching the recording. Both 9pm shows cut at 30 minutes. Then While I was watching a how in front of the Tablo at 10pm I saw the light start flashing and boom. Lucky I saw so I could restart a recording.
I hope this fix gets out soon, that is really frustrating.
@snzkickin I know this doesn’t help you right now - but we’re working on it. This is very high on our priority list and we’re putting a lot of effort into fixing this.
@snzkickin , @snowcat is right about putting it on its side. I had issues and put it on its side and surprised that the times I have had issues has gone way down. Very surprised that it would cause that many reboots, but I was seeing a lot.
I don’t think this would have any effect. I’ve had a chat with our hardware folks, and the heat sync won’t be able to properly disperse heat if it’s not positioned properly.