Tablo New(ish) setup issue

Support & Troubleshooting
1

Morning,

I recently moved from where my tablo worked perfectly.

I have the following setup in my new house:

  1. EERO Router;
  2. Netgear Prosafe S524PE Switch connected to;
  3. Tablo

I can see the tablo on my network, I can scan for channels wherein can see excellent signal on several (dozens) of channels.

However, I cannot view LIVE TV or a Recording. When I do on iPhone, iPad or Mac I receive a message stating ‘Cannot View Video possibly because of poor signal’. I tried over a dozen channels and I don’t think the root cause is a poor signal.

Anybody have any tips because this is somewhat frustrating.

PS - FW did update itself to 2.2.12 and I am worried it may be the firmware.

2

Is this the same equipment from the old place? What antenna? Why the switch? More details.

3

Same router (eero)
New switch. Old was a linksys without gigabit or POE.

Same antenna. After I perform a channel scan this is what I see.

IMG_0925.PNG1242×2208 165 KB

Yet no picture

4

First thing I would try is take the switch out of the equation and see if it changes.

1 Like
5

Good thought! Connected the Tablo directly to he EERO and had the same results. No picture.

6

Disconnect the hard drive.
Power cycle the Tablo.
Can you view any Live TV channels now?

If yes, there’s something wrong with one or more of these:

  1. The hard drive.
  2. USB hard drive cable.
  3. The Tablo USB port the hard drive was connected to.
7

Ok, I will try that. Assuming that is true. Is the solution to simply format the drive? If so, what file format?

8

No, I would try a different hard drive.

9

Perfect fix. Thanks for the help!

1 Like
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