I believe I have it narrowed down this issue. Periodically, my Tablo unit will stop responding to any client, including network pings, thus necessitating a power bounce (pulling the plug, waiting 60 seconds, then power back on). Although at first glance it appeared to be random, now it looks like it is tied to ISP IP address changes. Note: I cannot get a static IP address with my setup, so ISP IP address changes will occur periodically. However, the Tablo device is the only HW that is affected by this - not my security cameras, nor the HDHomeRun Extend units.
Also to note - I am not aware when an ISP IP address change occurs, as it is seamless to my router and network - Asus RT87U running asuswrt-merlin 380.61.
Yes, this has been seen by many on this form. Solution is as above - set up DHCP reservations for all devices on your LAN. I have about 30 devices on my LAN and all these problems went away after setting DHCP reservations for all.
Hello - thanks for the thought - however, a) yes, I have a static IP address assigned to the Tablo unit, b) this occurs only when there is an ISP related IP address change (not an internal IP Address change) - say from their 100.x.x.x pool, or even changing ISP from Verizon to Frontier. In either case, the external IP address changes, and that is what appears to be affecting the Tablo HW.
You guys are solving the wrong problem. @Hotrod_Hemi states his ISP IP address, a.k.a. Public IP address, changes, and believes that is causing his Tablo to freeze.
DHCP IP reservations on his LAN, a.k.a. Private IP addresses, are a good idea, but have nothing to do with the Public IP address change.
@Radojevic - yes, correct - an even simpler summary is this - âTablo stops responding with a WAN IP Address changeâ - requiring a power bounce to get it working again - until the next WAN IP address change - rinse and repeat.
Itâs hard to see how a WAN IP change would impact whatâs happening on your LAN insofar as affecting the ability of LAN devices to interconnect. The WAN IP change might imply that the Tablo and its remote servers temporarily lost the ability to talk to one another until the servers reestablish contact with Tablo, but I donât think that breaks LAN connectivity (Iâve never tried this, so I canât say for certain). A way to prove/disprove that, however, would be to disconnect your WAN and see if any of your clients can reach the Tablo.
I donât know how often your WAN IP changes, or if youâve managed to correlate the Tablo LAN connection breaking every time the WAN IP changes, but my initial thought is that itâs a coincidence.
At any rate, it might be appropriate to contact Tablo support at this point. They should be able to get a handle on this rather quickly.
I found it difficult to correlate the two issues, until I replicated it - I can replicate that exact scenario. It appears that when the WAN link is dropped/subnet changes, the link to âphone homeâ is lost and does not automatically reconnect (although the WAN link is fully functional), resulting in the local subnet clients losing the ability to talk to the Tablo device, as those clients also require the ability to âphone homeâ in order to talk to the local Tablo device.
Tablo Support will be next - just checking with the user base first to inquire on any existing or similar experiences.
I just disconnected my WAN to see what would happen⌠Initially, I could connect with my Roku and even play live TV, until I reset it, then lost the ability to connect at all. On my browser (pointed to my.tablotv.com) I couldnât connect, though when I pointed my browser to the numeric IP of the Tablo, I got the Nuvyyo server message only. My android Asus Nexus Player could not connect at all. Didnât try my Android cell phone, but I suspect the results would not be different.
So my test shows that the Tablo is still reachable on the LAN, it just doesnât function. That implies that our LAN peripherals donât communicate directly with Tablo, instead, requiring that we access it via the Tablo servers in order to work.
Itâs odd that we totally lose the ability to watch live or recorded TV if the link to the server breaks for any reason. Might be nice if they could fix that.
Anyway, back to your problem, itâs possible that youâre one of the few people who experiences frequent WAN IP changes (I donât think mine has ever changed, or maybe rarely even tho I have a dynamic IP) so your situation may not be all that common, and it possibly points to a bug in the Tabloâs code, where maybe it needs to âphone homeâ more frequently so the servers know where it is.
Most of us canât change our Public IP address at will to test this out, so can you guys test it out for us? @Hotrod_Hemi believes he found this is the reason for Tablo freezing.
Yes, the Roku can work without an internet connection, but not after itâs been reset according to my testing.
I donât know when or how often the Tablo checks in with the servers, but I suspect that it can be forced without having to cycle power, either via a pushbutton reboot, or perhaps by temporarily disabling the LAN connection (unplugging the Ethernet cable if hard wired into the router).
From the problem description, maybe the Tablo checks into the servers only during the initial boot, or very infrequently?
Iâd like to add that I just encountered this problem also. My wan IP address changed and Tablo went belly up and I couldnât access it from any device until I reset it.
I didnât try the reset button, I just went straight to a power cycle. When it happened I didnât understand why it happened. In reading the forums I saw the external IP address changing causing the symptom I saw for some people. I have a VPN server on my network and no name server setup, so Iâm very aware of whenever the external IP address changes. I had used the vpn server in the last couple of days, so it was on the old IP address, and I havenât rebooted my cable modem. I checked today after reading the forum and the address had changed. If it ever happens again Iâll try to remember to use the button. Hopefully the problem will be fixed before then.
FWIW - I have not tested the reset button vs power cycle - [may be helpful for Tablo related to troubleshooting], however, the net effect is the same, regardless of which method is used to reset/re-establish a âcleanâ WAN connection.
Raises an interesting question⌠if you lose the WAN link to the Tablo servers, will Tablo record scheduled programs during the outage? I havenât tested that, but if I get some time, I will.
I will confirm based on my scenario - when the WAN link connection was lost (due to the IP address change), the recordings did not occur - those recordings were missed - which, at the core here, is the real issue/concern.