Tablo dual no longer working

Support & Troubleshooting
1

After using my dual tuner Tablo for six months it all of a sudden stopped working. I bought it back in October 2015 and it was last seen on the network 3/28/2016 according to the details in my account. It was working fine on wifi and then all of a sudden it just stopped working. I cannot connect from my iPad or Windows PC while on the Tablo wifi network with the app or browser. I also tried connecting it to my wired ethernet and cannot connect to it with iPad app or Chrome browser(fqdn nor IP) or PC With browser(chrome) (fqdn nor IP). I tried doing a factory reset same results.
It is seen by my router as a connected device and I can ping it.
I will be calling support sometime next week when I am home during the day but was hoping maybe someone has some other advice while I’m waiting.

Is there any sort of SSH access or API access?

Very frustrated,
Tim

2

Try rebooting your router?

If it’s actually dead good thing it has a one year manufacturer’s warranty. Support will get you fixed up.

3

@Tgbennett If you have contacted our support team, make sure to include your Tablo’s MAC address. We can narrow things down quickly this way. We’ll get this sorted out.

1 Like
4

I called and the only option is to leave a message. I am usually not available during the hours your support person is and not being able to get the support rep on the phone when i call stinks. Hopefully they will get back to me today.

-tim

5

I call either on break or lunch. But I agree late a couple of nights per week or 4 hours on a Saturday - say 9 am to 1 pm Eastern time.

6

I am having a similar problem.

I cannot connect to tablo with computer which is needed to schedule recordings manually.

After attempting a few times I get “The connection to your Tablo was unexpectedly lost.”

I have tried clearing the cache and cookies in chrome, and restarted all devices involved.

I can determine the tablo IP from the router’s DHCP list, and can successfully ping the tablo. It is a wired connection and the roku can communicate with it.

I submitted a support request yesterday, and received and email saying they will get back to me soon. I replied giving the mac address. I tried calling but only had the option to leave a message. So, I figure what I am doing via email is probably just as good.

7

Call 9:30-5:30 Eastern Monday thru Friday. If a male recording answers, hang up and try again in an hour. If a lady recording, stay there and wait.

8

It turned out to be a bad memory module. The return and shipping of the new device was much smoother than the diagnosis. They might want to look into some different/multiple support methods. (Constructive criticism)

-Tim

9

Mine was problematic. Blue light was on solid. No blinking. Turned out to be the power supply brick.

10