Suddenly Buffering 🤔 - RESOLVED!

Ok, no idea why it’s happening but all of a sudden, my Tablo 4th Gen (4 tuner) has started buffering when playing back recordings.

It happens randomly and several times during every episode, starting a couple of days ago. I’ve made no changes to my set up but have done the following:

  • Restarted the Roku
  • Confirmed latest Tablo Roku app is installed
  • Restarted the TCL Google TV
  • Checked for latest Tablo phone app updates (Android - it’s current)
  • Restarted modem and router

I have not restarted the Tablo (avoiding that because I want to avoid reconnection hassle–but I’ll do it if I have to).

I also have not tried to see if it is happening when playing back the recording via the Android app (because I never watch on my phone).

Any thoughts?

Hi @JHerrera3,

Buffering is usually due to a newtwork slowdown or (rarely) an issue with your hard drive.

This article has some troubleshooting tips.

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Thanks for the reply. I’m a bit of a techie, so very familiar with wi-fi / internet issues and how to resolve them. I don’t use an external storage drive, so that’s not a problem. I don’t think it’s a bandwidth / modem / router issue (but not ruling it out).

Here’s why: I ran several speed tests during my troubleshooting. No indications of a bottleneck. Speeds have been consistent and on the high end for a wi-fi connection in my home (I have a 1 Gbps connection, asymmetrical). I’m running a 3-node mesh router which has been stable for the 2 years since I set it up. No recent firmware updates or config changes. I did switch from Cloudflare to Google DNS, but that was over a year ago and it’s caused no problems in that time.

Honestly, my gut tells me it could be related to a recent Tablo app update (for the Roku). I’m going to re-watch a portion of the show I played back yesterday (the one that buffered) via my android Tablo app and see if it still does it. I don’t ever use the app on my phone for watching, but I guess it’s worth a shot. :crossed_fingers:t4:

I figured it out! :grin:

I went through the device list on my router app and saw that my Tablo, although it WAS connected to the nearest mesh node, somehow it was connected via the 2.4 GHz band instead of the 5 GHz band. Not sure why it switched, but I switched it back and set the specified connection to always use the 5 GHz band.

Buffering GONE! :+1:t4::blush: :sun:

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Sounds like a good reason to setup 2 different wifi networks:

somename24 (2.4Ghz only)

anothername50 (5Ghz only)

This way you know and can control exactly which bands devices end up on. I also have a different network for 6Ghz, only that I use for specific devices. I found with both 5Ghz and 6Ghz on the same ssid, roaming between the 2 bands was a mess.