I submitted a ticket. Received a reply with a question, which was promptly answered. Nothing until midday today with a promise that their engineers would look at it. Now its the weekend. More days with a product that is not working. Just had to pay for the service again as well today.
In the meantime I am having to find other ways to watch our shows. I may find out that I don’t need this after all…
3 more days have gone by. Have heard nothing since a promise that engineers would look at it. Have replied to the ticket without a response.
What shall I expect?
They’re closed on the weekends and also today, since it’s a Canadian holiday.
Hopefully they’ll get back to you tomorrow.
Thank you!
I received the reply that the time was reset. I am confused that this would stop recordings from working. It seems that the recordings would be at the wrong time.
I will not reply to the support ticket email as this apparently moves us to the back of the line.
We will attempt to record items tonight and then report.
@iwan2noy Please feel free to reply to your ticket! What can hurt you is if you send several replies to your ticket without receiving one in return. That would put you at the end of the queue.
Replied to ticket this morning with a lot of information. And now another day has come and gone. Its been over a week now.
@iwan2noy Sorry for the wait! It looks like there’s quite a bit for us to look at on our end - but we’ve just sent over an update along with a quick test to try.
I want to clarify part of the response that I received:
Am I to run a new channel scan?
Yep!
And how can I tell if a VPN is enabled, I do not see any info for that on the settings page.
@iwan2noy Ah, a VPN is a virtual private network. This would run in your browser or on your PC to change/mask your IP address. This is not within the Tablo’s Settings page (we should have mentioned this). Just in case there was one enabled, we wanted to make sure it was off - this can cause timing issues.
OK, I dont believe we have that. I will make the other changes now.
Thank you
I attempted the channel scan and when it got to the end, it said it could not connect, to try again. I now cannot connect to it at all. Have made 4 attempts so far.
We were able to connect and made the suggested adjustments and recordings. We have replied to the ticket with some follow up information and will reply as soon as we are able to see if the new scheduled recordings occur.
I’m waiting 13 days. My symptom is “no disc found”. Have not heard one thing. Sent 5 follow up messages.
Have you submitted a tech support ticket?
Each time you reply to your support ticket you get placed at the end of the queue. It is a first in, first out system.