I have owned a tablo since January and have been happy with it overall. Some times I will get a recording or two that will be very pixelated and skip sections. As far as I can tell it is not an issue with the broadcast as nothing changes and if I go "live" to that channel the quality is good. Is this an issue with the tablo or hard drive? I am using one of the recommend hard drives by tablo. Does tablo have any diagnostics that I can run to find out why it is pixelated?
In terms of diagnostics, there a couple of things you can try:
- Try running frequent channel scans from the Tablo and (Settings > Edit channel lineup > Rescan) and take note of the channels having these issues. Do you get inconsistent results?
- If you can catch the this channel in a bad state on the Tablo, try removing the coax and attaching it directly to your TV. Is there a difference?
We can always measure the signal for you via a remote session, but if the channel’s signal is fluxuating, it could be tricky to ‘catch it’ in the right state.
I will try the scanning of channels but I would be surprised if it is a week signal. I live in Phoenix AZ and we have no weather besides warm and almost no clouds. Also the antenna is not in the same room as my TV so I will not be able to switch the cable to the TV to test.
I almost wonder if it is my hard drive. Does Tablo have any type of utility to scan and see if there are issue with it?
I had a recording do that the other night. It appeared to be a recording problem rather than a bad signal, but I have no way to say for sure. If I send Tablo Support my information, would they be able to tell from my system whether this recording in particular was due to a glitch in recording, or due to a weak signal?
@Rugged We can check your Tablo’s logs. Disk errors are reported, so feel free to PM me with your Tablo’s MAC or send us a ticket. We’ll get this fixed up.