Thank you everyone for your patience over the last few days.
Between the afternoon of February 11th and the morning of February 12th, Tablo’s servers experienced a series of outages due to a bug between two processes. This bug has been fixed and we apologize for any inconvenience it caused.
We take outages very seriously. We are currently reviewing our infrastructure design to ensure server capacity continues to scale with customer demand, and plan on implementing additional monitoring and alerting processes.
It should be noted that our servers have enjoyed a 99.87% uptime over the past year, including planned maintenance outages.
HOW SERVER OUTAGES AFFECT YOUR TABLO DVR
Server outages only impact out-of-home streaming via Tablo Connect and the ability of some Tablo apps to connect to your Tablo OTA DVR. Scheduled recordings and recordings in progress are not affected.
All Tablo apps – except apps for web browsers (my.tablotv.com), Smart TVs, and Xbox One - are designed with a fallback mechanism to connect to the Tablo locally if the internet connection is interrupted.
Apps with this fallback mechanism will continue to provide access to live and recorded TV via your Tablo regardless of server status.
Thank you,
Grant Hall
CEO, Nuvyyo Inc.