I contacted Tablo about 4 days ago that the power supply to my 4th gen Tablo was making a noise and shouldn’t be. The transformer is faulty. My product is still within warranty, after exchanging emails they insisted I send a video to prove the power supply was making a noise. I did so and the agent said they couldn’t hear it. In the video it was clear as day that it could be heard. After no additional responses asking for them to turn their speakers up and to get a supervisor, I called Tablo. The agent reviewed my complaint and the video and indicated he could hear the noise. I was told to be on the lookout for an email to escalate this and get it taken care of. No email was received. I called support again today and asked to speak with an actual employee from Tablo not 3rd party tech support. I was told that it is not possible. I requested this be taken care of by the end of the day. I highly doubt they will be doing anything about it. tablos customer support is one of the worst I’ve ever experienced. My next step is to contact the Better Business Bureau. We shouldn’t have to go through all this just for a 15 dollar replacement part. At this point I should have bought a product from a competitor like the Airtv2. I really hope an internal customer service representative sees this post.
Sorry you’ve run into that @raminator157 ,
We’ve contacted support, they’ve escalated the ticket and will get back to you ASAP.
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I got a reply. But I am still pending further answers to my questions and a tracking number for the new unit. The level of customer service needs major improvements. Your 3rd party support is very disappointing. We need an avenue to actually speak with representatives who work directly for Tablo.
Do they even replace the power cord? I never heard of companies replacing the power cord unless it has a power brick with it. Some smaller Cisco switches come with a large power brick that can be replaced under warranty.
But it’s not uncommon for company’s to verify the issue.